Head of Collections
We are a rapidly growing MFI and are looking for a strong leader to head the collections department and build effective team processes.
Responsibilities
Management of a team of collectors and supervisors (planning, motivation, KPI control)
Development and implementation of collection strategies for customer segments
Analytics: KPIs, payment discipline, process efficiency
Optimization and development of collection/recovery processes
Interaction with finance, legal, and other departments
Reporting and control of plan execution
Requirements
Experience in MFI / fintech / collections from 3 years
Team management experience (call-center / collections / finance)
