COLLECTIONS DEPARTMENT SUPERVISOR

BIB Credit, an international FinTech company, is launching an online lending brand in the South African market and is building a collections department from scratch. We are looking for a meticulous and systematic specialist who can oversee daily processes, team discipline, and communication quality.

📌 Key Tasks: ▪️ Registering managers' schedules in CRM. ▪️ Online monitoring of employee performance and compliance with standards. ▪️ Controlling incoming communication channels and their functionality. ▪️ Monitoring missed calls and compensating for lost traffic. ▪️ Ensuring the correct sending of system messages. ▪️ Working with dialers and automated communications. ▪️ Developing and optimizing customer communication strategies.

🎯 Our Expectations: ▪️ At least 1 year of experience in Collections. ▪️ Ability to work with CRM, dialers, and messengers. ▪️ Experience in controlling team discipline and work standards. ▪️ Systemic approach, attention to detail, and efficiency. ▪️ Proficient written and verbal communication skills. ▪️ English C1 and above.

Experience as a supervisor, senior manager, or in the microfinance/FinTech sector will be an advantage.

💼 Conditions: 💰 Salary: $1,500–2,500 per month 🌍 Format: remote 🗓 Schedule: 5/2, Monday–Friday 🕘 Working hours: 09:00–19:30 🚀 Opportunity to participate in the launch of a new brand in the South African market and build processes from scratch.

📩 For details and to apply, send a private message to: recruiter contact