from 90,000 ₽
YOUR RESPONSIBILITIES WILL INCLUDE
- Operational management of the team of operators in accordance with the staffing table
- Daily distribution of incoming/outgoing calls and control over adherence to work schedules and labor discipline
- Conducting daily planning meetings and huddles to set tasks, convey up-to-date information, and motivate the team
- Overseeing the onboarding process for new employees, conducting initial training, and monitoring their integration into the role
- Constant monitoring and analysis of the team's key performance indicators (KPIs): reachability, qualification rate from leads, revenue per lead, SLA
- Regular audit of phone calls (at least 10 calls per week from each manager) with subsequent detailed review
- Providing timely and regular feedback to employees based on audit results, call reviews, and performance against targets
- Compiling and submitting daily and weekly reports on team productivity to senior management
- Monitoring the quality and timeliness of data entry into the CRM system
- Participating in regular operator evaluations and developing HR decisions, including issues of bonuses and probation period completion
- Gathering feedback from the team for initiatives to improve scripts and customer dialogues
- Organizing and conducting mini-trainings and masterminds for objection handling and complex cases
- Managing projects aimed at improving key metrics and processes.
WHAT WILL BE YOUR ADVANTAGE
- Experience managing a sales group team (2+ years)
- Skills in operational and tactical team management for up to 15 people
- Deep understanding of call center metrics and KPIs (SLA, reachability rate, conversion, etc.)
- Ability to conduct phone call audits and provide constructive feedback
- Experience in mentoring and onboarding new employees
- Skills in working with CRM systems and telephony
- Skills in compiling regular reports (Excel, Google Sheets, BI systems)
- Experience conducting planning meetings, huddles, and mini-trainings
- Ability to analyze data and make management decisions based on it
- Knowledge of staff motivation fundamentals and conducting evaluation events.
WHAT WE OFFER YOU
- Official employment: registration with a full package of social guarantees, including vacation and sick leave
- Comfortable cafes and canteens: cozy spaces for socializing with colleagues over a cup of coffee, discussing joint projects and the latest corporate news
- Unique team atmosphere: a diversity of generations and cultures, contributing to an inspiring work environment
- Investments in your future: enhancing competencies and implementing best global practices for your professional growth
- Opportunity to attend business events: participation in events that promote the expansion of professional connections and knowledge
- Corporate fitness services: fitness centers, yoga studios, SPA centers, and massage rooms are available on the corporation's premises with a personal discount for employees
- Support during the adaptation period: you will be accompanied by a mentor and a supervisor who will help you integrate smoothly into the team.
