Junior Customer Success Manager

📌 We're hiring: Junior Customer Success Manager We're a fast-growing team building a B2B product in the IT & Telecom space, and we're looking for a Junior Customer Success Manager to join us. If you're at the Junior / Junior+ level, enjoy working with clients, and want to grow into a full Customer Success Manager, we'd love to meet you!

🚀** What you'll do** • Build and maintain strong relationships with B2B customers • Support client onboarding and day-to-day account management • Ensure customer satisfaction and proactively drive customer retention • Identify opportunities for account growth and expansion • Communicate with clients via email, calls, and online meetings • Collaborate with Product, Support, and Sales teams to resolve customer requests • Keep CRM and customer records up to date • Learn Customer Success best practices and grow into an independent CSM

✅** What we're looking for** • 1+ year of experience in Customer Success, Account Management, Customer Support, Sales, or another client-facing role • B2B experience is a plus • Fluent English (spoken & written C1) • Strong communication and relationship-building skills • Excellent organizational skills and attention to detail • Proactive mindset with the ability to take ownership • Ability to manage multiple priorities in a dynamic environment • Interest in SaaS, IT, or Telecom products is a plus • Motivation to build a long-term career in Customer Success

📍** Location & Work Format** Location: Limassol, Cyprus 🇨🇾 Work format: Full-time, office-based