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Head of Support (iGaming)

full-time office Limassol

Management and development of the support service in a product iGaming company. Tasks: ensuring SLA and CSAT, optimization of the customer journey and processes, team development, implementation of AI solutions (chatbots, self-service, automation), analysis of metrics and interaction with Product, Payments, KYC, and CRM. Requires experience in managing Support in iGaming, a data-driven approach, and experience in scaling processes. Candidates already in Cyprus are considered with priority.