About the Company/Product:

• An AI-driven platform that operates as a Cloud Contact Center as a Service (CCaaS) with a variety of customer experience solutions— voice, messaging, and AI-assisted automation on top of its own telephony layer.
• With offices across Europe, the USA, Brazil, and the UAE, the company’s clientele is already at 350 and counting — and its agents operate in over 60 countries worldwide.

About the Role:

We’re looking for a Senior Backend Engineer (Java/Kotlin) to reinforce several product squads, each owning a different slice of a large, distributed platform.

Across the teams, the engineering challenges span a wide spectrum, for example:

• Real-time voice — an asynchronous service that manages the live state of voice interactions under continuous load.
• Orchestration at the core of the product — the system that tracks agent availability and state in real time and routes work to whoever can handle it.
• High-volume analytics — very large data stores where smart query and storage design make or break performance.
• Text channels — the services behind written customer communication.

What You’ll Do:

• Own features end-to-end — from initial proposals and refinements to code reviews and architectural decisions.
• Keep a large distributed monolith healthy, observable, and fast — working with asynchronous architecture across the system.