Technical Support Specialist (Information Security)

Responsibilities:

• Receiving and registering customer requests within the scope of information security tools operation services;
• Initial classification and routing of customer requests in accordance with the areas of responsibility of the involved services;
• Coordination and tracking of the request fulfillment process in ticket systems, email, and messengers;
• Consulting customers by phone and email on issues related to information security tools operation services;
• Updating information on requests in accounting systems (updating knowledge bases);
• Participating in the automation of current support and service maintenance processes;
• Informing users on information security matters.

Requirements:

• Basic understanding of working with Linux/Unix and Windows;
• Ability to perform simple administrative tasks (e.g., user management, software installation, resource monitoring);
• Proficiency in MS Office suite;
• Understanding of network protocol fundamentals (TCP/IP, DNS, HTTP/HTTPS);
• A set of basic soft skills:

1. Analytical thinking: ability to quickly analyze problems and find solutions.
2. Responsibility: willingness to work with critical systems and ensure their uninterrupted operation.
3. Willingness to learn: aspiration to master new technologies and tools.
4. Attention to detail: ability to notice minor issues before they become critical.
5. Teamwork: ability to interact with colleagues from other departments.

Will be an advantage:

• Knowledge of security fundamentals (network security, encryption, access control);
• Basic knowledge of scripting languages (Python, PowerShell).

Conditions:

• Official employment in an accredited IT company;
• Competitive salary, bonuses based on performance;
• A strong team of experts who are always ready to help and share knowledge;
• Opportunity to work on advanced cybersecurity products, expanding technological horizons;
• Prospects for professional and career advancement;
• Corporate events, travel, sports activities online and offline (online marathons, running, yoga, volleyball, skiing, etc.);
• Opportunity to participate in volunteer programs: we care for those in need, for nature, and create educational projects for children.

Social Package:

• Voluntary medical insurance with dental care in the best clinics in Russia, option to add family members at corporate rates;
• Sick leave and vacation pay up to 100% of salary, 10 paid day-off for emergencies;
• Opportunity for free training: external courses, specialized conferences, as well as our internal courses and an electronic corporate library with hundreds of books;
• Discounts from partner companies: sports, English language, psychologist, internet, and much more;
• Financial assistance for important life events (marriage, birth of children, etc.);
• Fully remote work format or hybrid in the office (Nizhny Novgorod/Rostov-on-Don) is possible.