- No experience
- 0-1 year
- Part-time (internship)
- Moscow
CROC is a technology partner with comprehensive expertise in infrastructure construction and development, information system implementation, software solution development, and service support.
Our team is actively growing, and we are looking for a Junior Support Specialist who approaches tasks systematically, loves to explore the unknown, and wants to participate in the development and promotion of domestic and open-source products.
Internship at CROC is:
- Career start. An intern becomes part of the team from day one and gets involved in real projects with the opportunity to influence business results;
- The path to a junior specialist takes an average of 6 months — throughout this time, there will be a mentor and a team nearby to help with adaptation, share experience, and assist in achieving professional goals.
Your Tasks
- Work with user requests in the ticketing system;
- Advise users on basic Linux operations;
- Improve the knowledge base for clients;
- Classify non-trivial requests.
Our Expectations
- Higher education; we will also consider students in their final years (preferably from relevant universities/fields of study);
- Basic knowledge and experience with Windows-based and Linux OS;
- Basic understanding of network technology principles.
Will Be a Plus
- Experience in technical support;
- English at the level of reading technical documentation;
- Experience with ticketing systems and knowledge bases (e.g., Jira Service Desk and Confluence);
- Understanding of basic infrastructure services: file servers, directory services, DNS, DHCP, backup, and monitoring.
Schedule:
Remote work format, 2/2 (Day-Night-2 days off, shift duration is 12 hours).
