Technical Support Engineer

What tasks need to be solved

• Receiving incoming customer inquiries (email, phone, web portal)
• Registration and support of requests in Jira ServiceDesk system
• Monitoring SLA compliance deadlines for incident resolution by 2nd line engineers
• Providing feedback to clients on incidents
• Escalation and interaction with related company departments and contracting organizations
• Monitoring and support of the planned work execution process
• Interaction with company partners and technical support centers of equipment and software manufacturers

To solve these tasks, you need:

• Experienced PC user (MS Office)
• Experience with ServiceDesk/HelpDesk systems
• Basic knowledge of communication network construction and operation principles or knowledge of server hardware architecture
• Experience in first-line technical support (desirable)
• Desire to work and gain new knowledge in the IT field

We offer

Formal employment according to the Labor Code of the Russian Federation

Fair and transparent reward system

Voluntary medical insurance with dental coverage

Mobile communication reimbursement

Mega4You benefits and services marketplace

Clear career path

2500 training programs in the MegaFon Drive mobile application

Employee support and assistance program

Active corporate community and a rich event calendar