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20 days ago
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Grade
Junior
Experience
from 2 years
By country
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Belgrade (Relocation)**
We are an international product IT company that develops and supports high-load projects for large companies, the majority of which are B2B solutions for entertainment, gaming, and sports. We are expanding our infrastructure in Serbia.
Responsibilities:
🌸 Work on the first line of technical support 🌸 Monitoring, analysis, and coordination of incoming user requests 🌸 Receiving incoming tickets and initial interaction with developers / DevOps 🌸 Interaction with related departments 🌸 Working with the JIRA ticket tracking system 🌸 Development of monitoring and support tools 🌸 Handling Zabbix triggers 🌸 Technical support for internal users on a wide range of IT issues 🌸 Performing initial problem diagnostics procedures 🌸 Participation in the analysis and resolution of incidents and outages 🌸 Performing interesting technical tasks for professional development
Requirements:
💦 IT work experience of 2+ years 💦 Experience with Graylog or similar, Grafana / Kibana 💦 Knowledge of Linux and confident command-line operation 💦 Confident knowledge and practical experience with Zabbix 💦 Knowledge of TCP / UDP protocol principles 💦 Knowledge of virtualization systems 💦 Experience with IPMI / iDRAC
Will be an advantage:
💦 Higher, incomplete higher, or secondary education in information technology 💦 Knowledge of MySQL, DNS, Nginx, Proxmox, iptables, Ceph, Exim, VoIP, Grafana 💦 Linux system administration at an advanced user level 💦 Ability to read and analyze system logs 💦 Basic knowledge of Ansible 💦 Knowledge of Winback and ability to work with IIS 💦 Composure, clear communication, and stress resistance If this sounds like you – we'll be happy to meet you!
