Service Engineer L1

Belgrade, Serbia — office format (we help with relocation) Schedule: 4/4, 12-hour shifts (day and night shifts)**

We are an international product IT company that develops and supports high-load projects for large companies, the main part of which are B2B solutions for entertainment, gaming, and sports. We are expanding our infrastructure in Serbia.

We are looking for a Service Engineer L1 who will work on the first line of technical support, be responsible for infrastructure monitoring, initial diagnostics, and interaction with development and DevOps teams.

Responsibilities:

🌸Work on the first line of technical support 🌸Monitoring, analysis, and coordination of incoming user requests 🌸Receiving incoming tickets and initial interaction with developers / DevOps 🌸Interaction with related departments 🌸Work with the JIRA ticketing system 🌸Development of monitoring and support tools 🌸Handling Zabbix triggers 🌸Technical support for internal users across the full spectrum of IT issues 🌸Performing initial problem diagnostics procedures 🌸Participation in incident and failure analysis and resolution 🌸Completing interesting technical tasks for professional development

Requirements:

💦IT experience of 2+ years 💦Experience with Graylog or similar tools, Grafana / Kibana 💦Knowledge of Linux and confident command-line usage 💦Solid knowledge and practical experience with Zabbix 💦Understanding of TCP / UDP protocol principles 💦Knowledge of virtualization systems 💦Experience with IPMI / iDRAC

Will be an advantage:

💦Higher, incomplete higher, or secondary education in IT 💦Knowledge of MySQL, DNS, Nginx, Proxmox, iptables, Ceph, Exim, VoIP, Grafana 💦Linux system administration at an advanced user level 💦Ability to read and analyze system logs 💦Basic knowledge of Ansible 💦Knowledge of Winback and ability to work with IIS

If this sounds like you – we'd be happy to meet!