Belgrade, Serbia — Office format (relocation assistance provided)**
Schedule: 4/4, 12-hour shifts (day and night shifts)
We are an international product IT company that develops and supports high-load projects for large companies, primarily B2B solutions in the entertainment, gaming, and sports sectors. We are expanding our infrastructure in Serbia.
We are looking for a Service Engineer L1 to work on the first line of technical support, focusing on infrastructure monitoring, initial diagnostics, and interaction with development and DevOps teams.
Responsibilities:
- First-line technical support
- Monitoring, analyzing, and coordinating incoming user requests
- Receiving incoming tickets and initial interaction with developers / DevOps
- Interaction with adjacent departments
- Working with the JIRA ticketing system
- Development of monitoring and support tools
- Handling Zabbix triggers
- Technical support for internal users across the full spectrum of IT issues
- Performing initial problem diagnostics procedures
- Participation in the analysis and resolution of incidents and outages
- Executing interesting technical tasks for professional development
Requirements:
- IT experience of at least 2 years
- Experience with Graylog or similar tools, Grafana / Kibana
- Knowledge of Linux and confident command-line proficiency
- Solid knowledge and practical experience with Zabbix
- Understanding of TCP / UDP protocol principles
- Knowledge of virtualization systems
- Experience with IPMI / iDRAC
Will be an advantage:
- Higher education, incomplete higher education, or secondary education in Information Technology
- Knowledge of MySQL, DNS, Nginx, Proxmox, iptables, Ceph, Exim, VoIP, Grafana
- Linux system administration at an advanced user level
- Ability to read and analyze system logs
- Basic knowledge of Ansible
- Knowledge of Winback and ability to work with IIS
- Composure, clear communication, and stress resistance
CONTACT
https://t.me/M_95_95_95
