Responsibilities:
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries in Jira, in person, via corporate messenger, or over the phone.
- Write training manuals and documentation.
- Train computer users on system use and best practices.
- Maintain daily performance of computer systems.
- Ask targeted questions to determine the nature of technical problems.
- Walk customers through step-by-step problem-solving processes.
- Install, modify, and repair computer hardware and software.
- Clean up and optimize computer systems.
- Run diagnostic programs to troubleshoot and resolve issues.
- Resolve technical issues related to LAN, WAN, and other network systems.
- Install and configure computer peripherals for users.
- Follow up with customers to ensure issues are resolved.
- Maintain and manage inventory of IT assets.
Requirements:
- At least 3 years of experience working in a system administration, help desk or IT support environment.
- Ability to diagnose and resolve basic technical issues.
- Ability to work in a fast-paced environment.
- Excellent oral communication skills.
Would be a plus:
- Experience with MDM systems for Apple devices.
- Familiarity with Mikrotik and Ubiquiti network hardware.
- Experience with CCTV systems.
- Experience with access control systems and intercoms.
- Knowledge of meeting room equipment setup and troubleshooting.
Benefits:
- Relocation package (tickets, staying in a hotel for 2 weeks).
- 23 vacation days + 6 days of sick leave (without a Doctor's note).
- Medical insurance.
- Birthdays, milestones and employee anniversaries celebrations.
- Social Club with gym and more than 50 events per year - coming soon.
- Breakfast and lunches in the office (partially covered).
- Language classes & tennis lessons (partially covered).
Who you are:
You are a proactive and skilled System Administrator who thrives in a dynamic environment, eager to provide exceptional support and solutions to technical challenges.
Tech Stack:
Experience with MDM systems, Mikrotik and Ubiquiti network hardware, and familiarity with CCTV and access control systems.
Team Description:
You will be joining a vibrant team at BrainRocket, dedicated to innovation and excellence in tech solutions across various industries.
