Responsibilities:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries in Jira, in person, via corporate messenger, or over the phone.
• Write training manuals and documentation.
• Train computer users on system use and best practices.
• Maintain daily performance of computer systems.
• Ask targeted questions to determine the nature of technical problems.
• Walk customers through step-by-step problem-solving processes.
• Install, modify, and repair computer hardware and software.
• Clean up and optimize computer systems.
• Run diagnostic programs to troubleshoot and resolve issues.
• Resolve technical issues related to LAN, WAN, and other network systems.
• Install and configure computer peripherals for users.
• Follow up with customers to ensure issues are resolved.
• Maintain and manage inventory of IT assets.

Requirements:

• At least 3 years of experience working in a system administration, help desk or IT support environment.
• Ability to diagnose and resolve basic technical issues.
• Ability to work in a fast-paced environment.
• Excellent oral communication skills.

Would be a plus:

• Experience with MDM systems for Apple devices.
• Familiarity with Mikrotik and Ubiquiti network hardware.
• Experience with CCTV systems.
• Experience with access control systems and intercoms.
• Knowledge of meeting room equipment setup and troubleshooting.

Benefits: