VIP Manager (Polish)

VIP Manager (Polish)

Location: Poland (remote) / relocation to Cyprus available Workformat: Remote / Office-based, full-time Experience: 1+ year of experience within iGaming (casino/sportsbook is a plus) with Tier 1 markets. Languages: English B2, Polish B2

Key Responsibilities:

• Relationship Management: Develop and nurture strong, long-term relationships with VIP players, acting as their primary point of contact.
• Personalized Service: Deliver tailored support and communication through multiple channels (phone, email, WhatsApp, SMS, live chat).
• Player Retention: Design and execute retention strategies to maximize player lifetime value and reduce churn.
• Exclusive Promotions & Campaigns: Collaborate with marketing and product teams to create exclusive offers, promotions, and events for VIP customers.
• Hospitality & Events: Organize and oversee VIP hospitality initiatives, including physical gifts, special events, and unique experiences that strengthen loyalty.
• Performance Monitoring: Track, analyze, and report on VIP player activity, providing insights and recommendations to management.