🚀 We are looking for a strong Product Owner / Senior Product Owner to take responsibility for the development of a key area - the Unified Contact Center (UCC). When building a large-scale digital platform, strong specialists are required. This is exactly the kind of person we are looking for in the logistics sector.

We are creating a cool digital product in logistics and are looking for someone to take responsibility for the development of the Unified Contact Center (UCC). Your main task: Build clear processes at all support levels: 🔹 Tier 1 - bot and simple questions 🔹 Tier 2 - standard cases 🔹 Tier 3 - complex cases 🔹 Experts / service support 🔹 Product support 🔹 Escalations

What else you will do: • Prioritize the backlog, write clear User Stories, monitor releases. • Conduct CustDev, interviews, build CJMs and test hypotheses. • Work with metrics: FCR, AHT, NPS, CSAT, etc. • Implement AI: smart routing, operator prompts, load forecasting. • Integrate UCC with CRM and external services. • Think about product economics: LTV, CAC, ROI - so that decisions are not only convenient but also profitable.

This role is for you if: • You have 3 to 7 years of product experience. • You know why CJM, JTBD, AARRR are needed and how to apply them in practice. • You are not afraid of data: metrics, SQL, dashboards are your friends. • You understand how support works from the inside (or really want to figure it out). • You know how to negotiate with development, analysts, and business.

What we offer: • Real impact: you will shape the product/service, not maintain others' decisions. • Scale: logistics is complex, interesting, and very noticeable. • A team that listens, supports, and doesn't overcomplicate things.

Write me a direct message. I'll tell you more and answer your questions.