Deskside Support Specialist _Geneva
Location: Geneva, Switzerland
Type: 2 days Scheduled visit | On-site
Hours: 8am-5pm/ Weekly Appx 20 hours
Description
BCIC Swiss GmbH | Best Connect International Company is looking for a (Scheduled visit |on-site) "Deskside Support Specialist" in Switzerland.
Responsibilities
- Provide Level 2 technical support for hardware, software, and network-related issues.
- Diagnose and resolve incidents escalated from Level 1 support.
- Install, configure, and maintain desktops, laptops, mobile devices, and peripherals.
- Troubleshoot Windows, macOS, and Microsoft 365 environments.
- Manage user accounts, permissions, and groups in Active Directory and Azure AD.
- Configure and support printers, scanners, VPNs, and other endpoint devices.
- Perform software installations, upgrades, patches, and system updates.
- Troubleshoot LAN/WAN, DNS, DHCP, TCP/IP, and wireless connectivity issues.
- Deploy and image computers using standard deployment tools.
- Support Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint.
- Monitor and maintain endpoint security and antivirus solutions.
- Deliver excellent customer service while meeting SLA and response time targets
Requirements
- Valid Swiss permit / work authorization
- Local language (French) and English fluency
- Previous IT related experience
Salary: Negotiable
Contact Person
Somona Rahman Maisha
Junior IT Recruiter
somona.rahman@bcic-swiss.com
