Director of Operations (Mobile Devices)

Location: Lewisville Employment: Full time

We are seeking a strategic and results-driven Director of Certified Pre-Owned (CPO) Operations to lead and optimize our end-to-end CPO operations. This executive leadership role is responsible for driving operational excellence, quality, profitability, customer satisfaction, and continuous improvement across multiple functions, including demand planning, production and repair operations, new product introduction, customer implementations, service delivery, and product lifecycle management. The ideal candidate is a proven operations leader with experience managing complex manufacturing, repair, or refurbishment environments. This individual will leverage Lean Six Sigma methodologies, data-driven decision making, and cross-functional leadership to deliver scalable processes, exceptional customer outcomes, and sustained business growth.

This is an onsite role in our Lewisville TX facility, with occasional travel (~10%).

What will be my duties and responsibilities in this job?

• Lead all aspects of CPO operations, ensuring high levels of quality, service, productivity, and profitability
• Develop and execute short- and long-term operational strategies aligned with business objectives
• Establish policies, procedures, and performance standards that drive operational excellence and accountability
• Oversee demand planning, operations planning and control, production processes, repair operations, parts reclamation, customer implementations, system support, and customer service functions
• Drive continuous improvement initiatives utilizing Lean Six Sigma principles and best practices
• Develop, implement, and maintain quality assurance programs that improve efficiency, reduce waste, and enhance customer satisfaction
• Partner with Product Development and Engineering teams to support new product introductions and operational readiness
• Identify opportunities to optimize workflows, improve scalability, and enhance operational performance
• Own operational financial performance, including budgeting, forecasting, cost management, and profitability analysis
• Evaluate business opportunities and operational investments through financial modeling and data-driven analysis
• Monitor key performance indicators and implement corrective actions to achieve business goals
• Recruit, develop, coach, and lead high-performing teams
• Establish performance expectations, succession planning, and employee development strategies
• Foster a culture of accountability, collaboration, innovation, and continuous improvement
• Serve as the primary operational partner for internal stakeholders and external clients.
• Resolve operational, product, system, and customer-related issues while maintaining strong client relationships
• Collaborate across departments to successfully deliver strategic initiatives and operational improvements
• Present recommendations, business cases, and operational updates to leadership teams and executive audiences
• Support the development, launch, and operational integration of new products and services
• Drive ongoing product profitability, compliance, and lifecycle performance
• Partner with key stakeholders to identify and implement innovative solutions that support business growth

What are the requirements needed for this position?

• Bachelor's degree or equivalent combination of education and experience
• 6+ years of progressive leadership experience managing complex manufacturing, repair, refurbishment, or operations environments
• Strong experience in demand planning, production planning, procurement, materials management, and new product introduction
• Proven success leading process improvement initiatives utilizing Lean Six Sigma methodologies
• Advanced analytical and financial acumen with experience in budgeting, forecasting, and operational performance management
• Advanced Microsoft Excel skills, including pivot tables, trend analysis, reporting, and data visualization
• Experience with project management, resource planning, and systems implementation
• Exceptional leadership, communication, presentation, and stakeholder management skills
• Strong problem-solving abilities with a data-driven approach to decision-making

What other skills/experience would be helpful to have?

• Experience using AI tools and automation technologies to improve business processes and operational efficiency
• Background in technical, mechanical, electronics repair, refurbishment, or manufacturing environments
• Lean Six Sigma Green Belt certification or higher
• Experience working within ISO and OSHA-regulated environments
• Experience with Oracle ERP systems
• Experience supporting wireless or consumer electronics products

Pay Range: $144,700.00 - $241,600.00

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.