A modern and bold international chemical production holding is looking for an Operations Director to be responsible for the strategic and operational management of the company.
Your task is to ensure the effective execution of business processes and the achievement of corporate goals.
Responsibilities:
Operational Management and Strategy:
- Develop and implement the company's operational strategy in accordance with the overall business strategy;
- Ensure effective management of all operational processes in accordance with areas of responsibility;
- Describe and automate all company business processes. Create work regulations and monitor their execution;
- Optimize operational processes to improve efficiency, reduce costs, and enhance quality, including risk analysis;
- Monitor and analyze KPIs, develop and implement improvement measures;
- Manage internal company projects;
- Manage the operational budget and control its execution.
Customer Service Management:
- Build customer service for B2B and B2C channels;
- Analyze service metrics: SLA, NPS, CSAT, FRT, TTR, return rate, claims, and repeat requests;
- Manage the quality of request processing: warranty, returns, claims, complaints, and after-sales service;
- Develop and implement regulations, standards, scripts, and a knowledge base for customer service;
- Automate service processes;
- Control the customer service budget and service costs.
Logistics and Supply Chain Management:
- Organize efficient logistics, warehousing, transportation, and product delivery to customers;
- Optimize supply chains to reduce costs and ensure timely deliveries;
- Control inventory and manage warehouse logistics.
Warehouse Complex Management:
- Optimize warehouse processes, ensure efficient use of warehouse space;
- Implement and support modern warehouse technologies and management systems.
IT Department Management:
- Ensure control over the uninterrupted operation of IT systems and services;
- Control the support of ERP, CRM, and other systems necessary for the company's operational activities.
Team Management and Interaction with Other Departments:
- Regular management and development of departments according to the developed strategy;
- Motivate, develop, and train employees, create a talent pool;
- Foster a positive work atmosphere, team spirit, and a culture of cooperation between departments;
- Coordinate and build communication within departments.
Requirements:
- Proven experience in senior operational management positions;
- Mandatory experience in logistics management;
- Experience managing large teams and operational budgets;
- Experience in implementing and optimizing operational processes;
- Experience with ERP systems and other operational management information systems;
- Strategic thinking and a systematic approach to management;
- Knowledge of modern management methodologies (Lean, Six Sigma, Agile);
- Project and change management skills;
- Financial planning and budgeting skills;
- Understanding of supply chain management principles;
- Leadership and management skills;
- Excellent communication and negotiation skills;
- Ability to make quick decisions and take responsibility for them, find solutions to conflict and non-standard situations, honesty, loyalty to the company;
- English language proficiency from B2.
Conditions:
- Work in a stable and developing company with an international presence;
- Employment according to the Labor Code of the Russian Federation from the first working day, fully "white" salary (~1 million rubles+);
- Developed corporate culture;
- Great freedom of action;
- Direct reporting to the company owner.
Attention! Vacancy from a recruitment agency!
