Representation of the CRM Team at QIC to design integrations, define system logic, and ensure reliable data flows. The CRM Team builds a core system that supports the full sales lifecycle — from lead management to deal closure — enabling sales teams to work more efficiently through centralized data, automated processes, and continuously evolving product capabilities.
About the company
We are Qatar Insurance Company (QIC), the leading insurance provider in GCC. With a history dating back to 1964, we have established ourselves as a pioneer in the insurance industry, offering innovative solutions to meet the diverse needs of individuals and businesses.
Our vision is to make QIC group become the first Digital Ecosystem in the region by combining insurance and non-insurance services in one platform.
Responsibilities
- Gathering, analyzing, and documenting business requirements for CRM (Creatio) and related integrations
- Breaking down tasks from Product Owner and stakeholders into clear, actionable items
- Designing integration solutions (REST APIs, external vendors, Web/Mobile data flows, BigQuery pipelines)
- Defining tasks for backend, frontend, CRM, and external vendors (API specs, contracts, data models, business logic)
- Collaborating with development, QA, Data, and business teams to ensure aligned solutions
- Working with external vendors: aligning requirements and monitoring implementation
- Conducting acceptance testing of CRM and integrations (API validation, data flow checks)
- Investigating and troubleshooting integration issues and data inconsistencies
- Supporting implementation and ensuring system stability across integrations
- Maintaining and updating documentation in Confluence (APIs, data flows, processes)
Requirements
- 3+ years of experience as a Systems or Business Analyst, preferably in integration-heavy environments
- Strong experience with APIs and integrations (REST, Swagger/OpenAPI, Postman)
- Experience with CRM systems (Creatio / BPM Soft / Terrasoft)
- Understanding of data flows, data modeling, and SQL; experience with BigQuery or similar DWH is a plus
- Knowledge of microservices architecture and system integration patterns
- Experience with BPMN, UML, ER diagrams and tools like Miro, Draw.io, PlantUML
- Experience working with Jira and Confluence
- Strong English for technical and business communication
We offer
- Long-term service agreement contract with QIC with 3 months probation period
- We are diverse — our digital nomads work remotely from 25+ different countries
- Payment in US dollars monthly to your bank account using SWIFT
- Full-time remote, work schedule: 5 days per week, Sunday to Thursday, GMT +3 timezone
- Vacation policy: Qatar Holiday Calendar, 20 vacation days, 10 sick offs
- Performance reviews are conducted twice a year, with the possibility of a raise
- Potential opportunity to apply for a Qatar ID and relocation to Doha, Qatar
