EWA Learn Languages is an international company with its headquarters in Singapore. Since 2017, we have been developing one of the best EdTech applications for iOS and Android, used by over 70 million users worldwide. Our app is translated into 40 languages.
Our mission is to help people around the world learn languages as effectively, easily, and enjoyably as possible — using clips from popular movies, series, and memes.
We operate in the highly competitive EdTech segment, using a modern technology stack and a data-driven approach to achieve high positions in international rankings.
We are now looking for a Senior Product Manager (CRM) to join our team!
You will be responsible for:
- Scaling and improving our CRM infrastructure (email, push notifications), with a special focus on stability, fault tolerance, and high throughput;
- Being responsible for the technical quality and architecture of our messaging system: pipelines, message queues, rate limiting, retries, and SLA management;
- Collaborating with engineering teams on sender reputation matters: IP monitoring, domain management, warming up, and rotation;
- Ensuring compliance with email provider requirements (Google, Yahoo, etc.): DMARC, SPF, DKIM, BIMI, one-click unsubscribe;
- Implementing logging, monitoring, and alerting tools for the entire CRM stack;
- Maintaining a reliable delivery system for CRM teams: trigger configurations, logic flows, templates, and sending mechanisms;
- Supporting product and analytics teams in conducting communication experiments and A/B tests;
- Owning and managing the CRM technical backlog and roadmap — from infrastructure decisions to product integration.
You need:
- Knowledge of current email deliverability requirements from major providers, including updates for 2024–2025;
- Experience working in a team handling large volumes of global communications (email/push notifications);
- Understanding of SMTP, ESP platform REST APIs, message queues (e.g., RabbitMQ, Kafka) and basic DevOps practices;
- Deep knowledge of email infrastructure: domain management, DNS records (SPF, DKIM, DMARC), warming up, bounce handling, and suppression lists;
- Hands-on experience with logs, dashboards, and alerting systems;
- Understanding of CRM system architecture and principles for building scalable, modular pipelines;
- Experience writing technical specifications and setting up triggers and flows for messaging campaigns. Confident use of ESP tools and APIs;
- Sufficient proficiency in English for reading technical documentation.
We offer:
Work in a fast-growing EdTech product, a friendly and transparent culture, no bureaucracy, and no complex hierarchy.
Income in US dollars, remote work.
28 calendar days of vacation, 100% payment for 30 days of sick leave per year after the probation period.
Modern technology stack.
Direct impact on the product and visible results of your work.
Our process:
- Interview,
- Technical task,
- Final meeting with the team.
