Head of Delivery / PMO
Remote | Full-Time | Building Global Partnerships in Digital Health
At Nozomi, we work as an end-to-end consulting and execution partner to create digital health products that change patient behavior and improve measurable outcomes.
We are looking for a Head of Delivery — a person who will own the entire project delivery function, lead a team of project managers, and ensure consistent, high-quality execution across all initiatives.
This is a directive PMO role — not just about frameworks and governance, but about real delivery outcomes, accountability, and partner satisfaction.
Responsibilities:
- Build, lead, and develop a team of Project Managers (hiring, coaching, performance management)
- Assign PMs to projects based on skills and capacity, balancing workload across the portfolio
- Own end-to-end delivery across all projects, ensuring timelines, scope, and quality are met
- Act as the first escalation point for delivery challenges, risks, and stakeholder conflicts
- Establish and enforce clear communication standards with partners — ensuring transparency and no surprises
- Own partner satisfaction, proactively managing expectations, risks, and issues
- Define, implement, and continuously improve project management methodologies, tools, and templates
- Ensure consistent application of standards across all projects
- Build and maintain portfolio-level visibility (status, risks, budgets, milestones)
- Lead risk and issue management across the portfolio, ensuring mitigation plans are in place
- Drive post-mortems and lessons learned to continuously improve delivery processes and team capabilities
Requirements:
- 5+ years in Project Management roles in IT / Product / Consulting
- 2+ years in leadership or managing PM teams
- Proven experience owning and delivering multiple projects simultaneously
- Strong stakeholder and partner management skills
- Background in working with international clients
- Experience in building and scaling delivery processes and standards
- High level of ownership and accountability for outcomes, not just processes
- Ability to manage ambiguity and complex project environments
- Strong communication and escalation management skills
- Experience with project management tools and reporting systems
Nice to Have:
- Experience in Digital Health / Product / Consulting environments
- Experience building PMO functions from scratch or scaling them
- Familiarity with Agile / Hybrid delivery models
- Experience with portfolio management and executive reporting
- AI tools usage for delivery optimization and reporting
What success looks like:
- Projects are delivered on time, within scope, and with high quality
- PM team operates independently and consistently
- Clear visibility across the entire project portfolio
- Risks are proactively managed, not reacted to
- Partners feel informed, confident, and satisfied with delivery
- Continuous improvement of processes and delivery standards
What You’ll Get:
- Remote-first: work from anywhere
- Flexible 5/2 schedule
- Paid vacation, sick leave, wellness days
- Ownership & trust - results over hours
- Direct impact on delivery quality and company growth
- Work on products impacting real patient outcomes
About Nozomi ✨
We design and build engaging digital health products for healthcare companies 🕊️
Who we are?
We are a premium partner, where every team member is deeply committed to achieving the partner's goals and delivering the best possible product. Our teams work closely with various healthcare organizations that address truly important challenges, carefully crafting each solution.
Everything we do is aimed at helping our partners reach their objectives and create a product that delivers an unforgettable user experience. We're not focused on selling as much as possible; we're focused on solving our partner's problems.
