About the company

We are SMS Aero. For 15 years, we have been building a service that helps businesses communicate with customers — simply and quickly. It helps automate: – authorizations in services – customer notifications, – order confirmations, – event reminders, – marketing campaigns.

We were the first to offer a platform for SMS campaigns, and now we are developing a cascade of communications: we combine SMS, identity verification by phone number (Mobile-ID), authorization via call (FlashCall), Telegram, chat bots, and other channels into a single service for business.

About the role

We are currently looking for a Product Manager who will help transform SMS Aero from an SMS campaign service into a multi-channel platform for cascade communications. Someone who thinks strategically and works hands-on equally well: designing products, testing hypotheses, interacting with the team, and seeing the results of their work in numbers.

Expected work results

1. Implementation of new services as alternatives to SMS (within 4 months): – Conduct product research: competitor analysis, forming and testing hypotheses, user surveys. – Develop authorization via call (FlashCall) and identification by number (Mobile ID): define a set of features, select providers, think through packaging, pricing, promotion channels (distribution), and the application programming interface (API). – Launch the products, collect feedback, and implement monthly reporting. – Supplement the lineup with new channels (e.g., Max).

2. Setting up the communication cascade (within 5 months): – Reposition the service with a focus on cascade technologies. – Develop a flagship cascade page and update the website navigation. – Design and implement visual and functional integration of the cascade in the personal account and the application programming interface (API).

3. Relaunch of customer relationship management modules (AmoCRM and Bitrix, within 6 months): – Analyze the best solutions on the market, develop a vision and technical specifications. – Launch the updated modules together with the team and establish reporting.

4. Review and development of the personal account (within 8 months): – Analyze the accumulated list of product tasks (backlog), describe ideas for its improvement. – Conduct research, collect feedback, launch updates.

5. Research and development of the chat bot direction (within 9 months): – Develop hypotheses, assess the market, and calculate the implementation budget.

What matters to us

– 3+ years in product, 5+ years in development: marketing, sales. Stable experience in each position ± 18 months. – Experience in the cloud software services for business (B2B SaaS) field from 1 year. – Experience in product teams of small or medium businesses. Experience in large corporations is possible if it was within internal startups or independent product lines. – Product design skills: from hypotheses to launch. – Excellent command of text (copywriting) and informational style. – Understanding of metrics and experience influencing them: average revenue per user (ARPU), long-term customer value (LTV), total revenue. – Ability to work with data and database queries (SQL). – Experience in product and possibly marketing research: studying customer journey (CJM) and their needs (JTBD), competitor analysis. – Experience in designing landing pages, presentations, and interfaces. – A plus: experience managing development in a project manager role.

No less important – Hard work, high work speed, systematic approach. – Ability to combine strategy and hands-on work. – Firmness and ability to argue and defend one's position. – Energy, flexibility, and diplomacy. – Result-oriented and ability to find common ground with colleagues and management.

Conditions

– Office work (Moscow City), full-time, but with a flexible schedule. – Employment under the Russian Labor Code, with a comfortable salary. – Bonuses and key performance indicators (KPI) upon achieving results.