• Ensure the Manila CoE consistently delivers on operational priorities and service level agreements (SLAs) established by global functional leaders.
• Support operational excellence initiatives, identifying opportunities for process optimization, standardization, and automation across all finance operations functions.
• Advise functional leaders on best practices and opportunities to leverage technology that may enhance efficiency, accuracy, and control within the CoE.
• Champion a culture of innovation, encouraging teams to explore new ideas and solutions to improve service delivery and operational effectiveness.
• Monitor key performance indicators (KPIs) and report on performance to global (functional) stakeholders.

Strategic Collaboration & Stakeholder Management

• Collaborate closely with global functional leaders, ensuring strong alignment between CoE operations and overall finance strategy.
• Manage stakeholder expectations and provide regular updates on CoE performance, initiatives, and challenges.
• Partner with IT and other support functions to ensure the CoE has the necessary tools and resources to succeed.
• Contribute to the global finance operations leadership team, providing insights and recommendations from the CoE perspective.

Qualifications:

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field; MBA or relevant professional certification (e.g., CPA, CMA) preferred
• Minimum of 15 years of progressive experience in finance operations, with at least 10 years in a leadership role overseeing multiple functional teams
• Demonstrated expertise in operational excellence methodologies (e.g., Lean Six Sigma) and a proven track record of driving process improvements and automation
• Strong understanding of key finance operations processes including Accounts Payable, Procurement Operations, Credit and Collections, General Ledger, Supplier Operations, Statutory Reporting, and Payroll
• Exceptional people leadership skills with a proven ability to build, motivate, and develop high-performing, diverse teams in a global context
• Excellent communication, interpersonal, and presentation skills, with the ability to effectively engage and influence stakeholders at all levels
• Ability to thrive in a fast-paced, rapidly evolving environment and adapt to changing priorities
• Experience working with shared service centers or Centers of Excellence is highly desirable