Required experience:** 3 to 6 years Employment: Full-time, 5/2, remote work

You will be working in the BDO (Business Development) department: the team is responsible for implementing the company's business strategy through IT project management and product creation for functional areas. It develops and adapts the company's business processes for entering new markets.

WHAT YOU NEED TO DO:

1. Formulate the vision and strategy for last-mile delivery development and translate it into a clear roadmap.
2. Develop key delivery channels: own couriers, external courier services, pickup points, express delivery, click-and-collect, in-store pickup, own pickup points, external pickup points.
3. Identify growth areas in customer and internal experience: where delivery can be made faster, more convenient, more reliable, and cheaper.
4. Understand the "order to door" process: delivery planning, assembly, order handover, routing, courier operations, status updates, reschedules, returns, and customer communication.
5. Design Customer Journey Maps (CJM) and user scenarios for both customers and internal users — logisticians, operators, couriers, warehouse staff, and service teams.
6. Collaborate with designers and developers to transform user and business problems into understandable product solutions.
7. Work at the intersection of product, logistics, operations, e-commerce, and IT.
8. Negotiate with teams that have different goals and speak different languages.
9. Independently identify problems and opportunities, formulate hypotheses, and test them with data and in the field.
10. Understand delivery economics and assess the impact of product solutions on order cost, productivity, SLA, conversion, and customer experience.
11. Prioritize your product's work with neighboring teams and the business: explain why a particular initiative is needed and what effect it will have.
12. Build work based on the end result: first, define what we want to achieve, and then determine what changes and projects are needed for that.
13. Regularly immerse yourself in real processes: communicate with couriers, logisticians, operators, warehouse, and service staff, and, if necessary, go through their journey yourself.

WHAT WE EXPECT FROM THE CANDIDATE:

Product Approach

1. You can independently formulate a problem, goal, and hypothesis, not just receive ready-made tasks.
2. You can build a roadmap based on business and user goals, not just a list of upcoming features.
3. You can work with uncertainty and make decisions based on data, not just opinions.
4. You understand how to measure the results of a product and an individual initiative.
5. You understand the difference between a customer-facing and an internal product and can design solutions for both.
6. You can work with designers and translate real user problems into understandable interfaces and processes.
7. You understand what constitutes the economics of a product and individual operations.
8. You can evaluate the effect of initiatives not only through "user convenience" but also through financial, productivity, and operational metrics.

Logistics

1. You understand how the delivery chain works and what happens between order placement and customer receipt.
2. You understand the specifics of working with couriers, logisticians, and operational teams.

Communication

1. You can find common ground with people from different functions — from developers and analysts to couriers, logisticians, operators, and warehouse staff.
2. You can negotiate with neighboring products and the business when everyone has different priorities.
3. You can explain a complex product or technical matter in simple terms to someone who doesn't work in IT.

WHY IT'S GOOD TO WORK WITH US:

1. An accredited IT company that creates and develops one of the TOP-10 largest online stores in the country.
2. Personalized salary offer and official employment, we believe in transparency and honesty.
3. Flexible schedule and remote work options create a comfortable balance between office and remote work.
4. Career consultant assistance for choosing an individual development path.
5. Comprehensive social package including dental care, office meal compensation, discounts, and partner bonuses — everything to make living and working comfortable.
6. Modern work equipment.
7. A corporate culture and energy that resonate with you — you'll feel like you belong here.
8. English language learning at GA English Club, compensation for training, and development in our own online university to help you grow with the company.
9. No restrictions on dress code or appearance. We respect your individuality.