L1 Support Specialist

Minsk, Belarus3 days ago

Details

Grade

Junior

Work format

Onsite, Hybrid, Remote

English level

B2, upper-intermediate

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Responsibilities

L1 customer technical support
Processing customer requests via CRM (tickets + order activation)
Working with the knowledge base (content creation, updating)

Requirements

Fluent Russian language
Customer focus and empathy
Ability to learn and analyze a large volume of information
Knowledge of hosting fundamentals, internet technologies
General knowledge of VPS/VDS and VPN principles
Understanding of data transmission network models, basic network operations (basic understanding is sufficient, we will teach everything else within the company)
English language B2

Nice to have

Experience in support
Experience with CRM systems (WHMCS, Hubspot, Zendesk, or others)
Experience with Jira/Confluence

Benefits

📅 Work schedule: rotating 2/2/2 (09:00-21:00 / 21:00-09:00), two day shifts, two days off, two night shifts, and two days off

📍 Office/hybrid/remote; Minsk, UTC+3

The company provides a detailed and step-by-step training system.

Is this job a fit for you?

We compare skills, grade, work format and salary

Key skills

Hosting
Internet Technology
VPS
VDS
VPN
Networking
CRM
WHMCS
HubSpot
Zendesk
Jira
Confluence

Salary estimate

795USDper month

Most often 604 to 1,230

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📅 График работы: сменный 2/2/2 (09:00-21:00 / 21:00-09:00), две дневные смены, два выходных, две ночные смены и два выходных

📍 Офис/гибрид/удаленка; Минск, UTC+3

💼 Требования к кандидату:

Грамотный русский язык.
Клиентоориентированность и эмпатия.
Умение усваивать и анализировать большой объем информации.
Знание основ хостинга, интернет-технологий.
Общие знания о принципах работы VPS/VDS и VPN.
Понимание работы сетевых моделей передачи данных, основ работы сети (достаточно базового понимания, всему остальному обучим внутри компании).
Английский язык B2.

🌟 Будет плюсом:

Опыт работы в поддержке.
Опыт работы с CRM системами (WHMCS, Hubspot, Zendesk или другими).
Опыт работы с Jira/Confluence.

🚀 Основные задачи:

Техническая поддержка клиентов L1.
Обработка запросов клиентов посредством CRM (тикеты + активация заказов).
Работа с базой знаний (наполнение, актуализация).

В компании предусмотрена подробная и поэтапная система обучения.

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Details

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