As a Senior AM you'll own a book of mid and high-value accounts across European markets. This isn't a passive renewal role. We want someone who treats their portfolio like a sales territory - proactively growing wallet share, identifying upsell and cross-sell moments, and building the kind of client relationships that make churn a non-starter.

You'll be measured on what matters: expansion revenue, ARPA growth, and voluntary churn. If you're the type who reads their book every Monday morning and spots the opportunity before the client asks - this is your seat.

What you'll do:

• Own a portfolio of mid and high-value SME clients across European markets and drive sustainable revenue growth from it
• Proactively engage your book - outreach, QBRs, check-ins - not just reacting to inbound requests
• Identify and execute upsell and cross-sell opportunities across Finom's product suite (plans, card spend, invoicing, credit)
• Build genuine relationships with decision-makers and be the person they call when something needs sorting
• Use account data, usage signals, and portfolio trends to inform your outreach priorities and commercial conversations - gut feel is a start, but data is what makes it repeatable
• Monitor account health signals and intervene early on at-risk accounts before churn becomes likely
• Maintain clean pipeline and activity tracking in Salesforce - no black holes
• Use Modjo call intelligence to sharpen your own performance and contribute to team learning
• Work closely with onboarding, product, and support to make sure clients get what was promised

What you'll bring:

• Minimum 5 years in commercial roles in fintech or B2B SaaS, with at least 2 years in a senior AM role
• Former outbound or business development experience - you know how to open a conversation and create urgency without being pushy
• Commercially sharp: you think in terms of revenue per account, expansion potential, and portfolio mix, not just satisfaction scores
• You use data to make decisions - whether that's spotting a usage drop before it becomes a churn risk or identifying the right moment to have a plan upgrade conversation
• Comfortable working in a fast-moving environment where the playbook is still being written in places
• Confident communicator - you can run a QBR, push back when needed, and escalate the right things
• Tech Stack we're using: Salesforce | Modjo | Google Workspace | Slack
• Fluent in English; a second European language (Italian, French, German)

Recruitment Process:

• CV Review
• Recruiter Interview
• HM Interview + Short role-playing Exercise
• Final interview

What You Will Get In Return

• Make a genuine impact on the product Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.
• Work in the EU Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.
• Become a stock options holder Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.
• Receive unwavering support and care Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.
• Work & Swim program Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.