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4 months ago
Grade
Middle
Work format
Remote, Onsite
Employment
Full-time
English level
B2, upper-intermediate
An email or a Telegram message to the recruiter
ORM Specialist ๐ Workload 60โ70% โ ORM and review management 20โ30% โ Reddit and community 10% โ analytics and reporting
Reputation Management (ORM): โ Monitoring platforms (Trustpilot, AskGamblers, Casino Guru, LCB, etc.) โ Processing and prioritizing reviews, publishing responses according to SLA โ Escalating complex cases to Support, Product, Retention, and Affiliate โ Maintaining a database of cases, response templates, and monitoring brand ratings โ Developing programs to increase the number of quality reviews โ Preparing proposals for UX improvements based on customer feedback
Community & Reddit โ Managing Reddit, Telegram, Discord, Quora, and industry forums โ Monitoring discussions about brands, competitors, and trends โ Participating in discussions, assisting users with product, bonuses, payments, and verification โ Creating a content plan for Reddit, finding new subreddits, and analyzing engagement
Analytics โ Monitoring mentions and sentiment analysis โ Analyzing competitors and user feedback โ Preparing regular reports โ Transferring insights to Product, Marketing, PR, and Support โ Maintaining a registry of platforms, accounts, and access
ORM Specialist ๐ ะะพะบะฐัะธั: Remote ๐ ะคะพัะผะฐั: Full-time, 5/2
๐ ะะฐะณััะทะบะฐ 60โ70% โ ORM ะธ ัะฐะฑะพัะฐ ั ะพัะทัะฒะฐะผะธ 20โ30% โ Reddit ะธ ะบะพะผััะฝะธัะธ 10% โ ะฐะฝะฐะปะธัะธะบะฐ ะธ ะพััััะฝะพััั
๐ ะงะตะผ ะฟัะตะดััะพะธั ะทะฐะฝะธะผะฐัััั ะฃะฟัะฐะฒะปะตะฝะธะต ัะตะฟััะฐัะธะตะน (ORM): โ ะะพะฝะธัะพัะธะฝะณ ะฟะปะพัะฐะดะพะบ (Trustpilot, AskGamblers, Casino Guru, LCB ะธ ะดั.). โ ะะฑัะฐะฑะพัะบะฐ ะธ ะฟัะธะพัะธัะธะทะฐัะธั ะพัะทัะฒะพะฒ, ะฟัะฑะปะธะบะฐัะธั ะพัะฒะตัะพะฒ ะฟะพ SLA. โ ะญัะบะฐะปะฐัะธั ัะปะพะถะฝัั ะบะตะนัะพะฒ ะฒ Support, Product, Retention ะธ Affiliate. โ ะะตะดะตะฝะธะต ะฑะฐะทั ะบะตะนัะพะฒ, ัะฐะฑะปะพะฝะพะฒ ะพัะฒะตัะพะฒ ะธ ะบะพะฝััะพะปั ัะตะนัะธะฝะณะพะฒ ะฑัะตะฝะดะพะฒ. โ ะ ะฐะทะฒะธัะธะต ะฟัะพะณัะฐะผะผ ะฟะพ ัะฒะตะปะธัะตะฝะธั ะบะพะปะธัะตััะฒะฐ ะบะฐัะตััะฒะตะฝะฝัั ะพัะทัะฒะพะฒ. โ ะะพะดะณะพัะพะฒะบะฐ ะฟัะตะดะปะพะถะตะฝะธะน ะฟะพ ัะปัััะตะฝะธั UX ะฝะฐ ะพัะฝะพะฒะต ะบะปะธะตะฝััะบะพะณะพ ัะธะดะฑะตะบะฐ.
Community & Reddit โ ะะตะดะตะฝะธะต Reddit, Telegram, Discord, Quora ะธ ะฟัะพัะธะปัะฝัั ัะพััะผะพะฒ. โ ะะพะฝะธัะพัะธะฝะณ ะพะฑััะถะดะตะฝะธะน ะฑัะตะฝะดะพะฒ, ะบะพะฝะบััะตะฝัะพะฒ ะธ ััะตะฝะดะพะฒ. โ ะฃัะฐััะธะต ะฒ ะดะธัะบัััะธัั , ะฟะพะผะพัั ะฟะพะปัะทะพะฒะฐัะตะปัะผ ะฟะพ ะฟัะพะดัะบัั, ะฑะพะฝััะฐะผ, ะฟะปะฐัะตะถะฐะผ ะธ ะฒะตัะธัะธะบะฐัะธะธ. โ ะกะพะทะดะฐะฝะธะต ะบะพะฝัะตะฝั-ะฟะปะฐะฝะฐ ะดะปั Reddit, ะฟะพะธัะบ ะฝะพะฒัั ัะฐะฑัะตะดะดะธัะพะฒ ะธ ะฐะฝะฐะปะธะท ะฒะพะฒะปะตััะฝะฝะพััะธ.
ะะฝะฐะปะธัะธะบะฐ โ ะะพะฝะธัะพัะธะฝะณ ัะฟะพะผะธะฝะฐะฝะธะน ะธ ะฐะฝะฐะปะธะท ัะพะฝะฐะปัะฝะพััะธ. โ ะะฝะฐะปะธะท ะบะพะฝะบััะตะฝัะพะฒ ะธ ะฟะพะปัะทะพะฒะฐัะตะปััะบะพะณะพ ัะธะดะฑะตะบะฐ. โ ะะพะดะณะพัะพะฒะบะฐ ัะตะณัะปััะฝะพะน ะพััััะฝะพััะธ. โ ะะตัะตะดะฐัะฐ ะธะฝัะฐะนัะพะฒ ะฒ Product, Marketing, PR ะธ Support. โ ะะตะดะตะฝะธะต ัะตะตัััะฐ ะฟะปะพัะฐะดะพะบ, ะฐะบะบะฐัะฝัะพะฒ ะธ ะดะพัััะฟะพะฒ.
๐ ะขัะตะฑะพะฒะฐะฝะธั โ ะะฟัั ะฒ ORM/Community Management, ะถะตะปะฐัะตะปัะฝะพ ะฒ iGaming (Casino, Betting, Affiliate). โ ะะฟัั ัะฐะฑะพัั ั Reddit ะธ ะณะตะผะฑะปะธะฝะณ-ะฟะปะพัะฐะดะบะฐะผะธ (AskGamblers, Casino Guru ะธ ะดั.) ะฑัะดะตั ะฟัะตะธะผััะตััะฒะพะผ. โ ะะฐะฒัะบะธ ะพะฑัะตะฝะธั ั ะฟะพะปัะทะพะฒะฐัะตะปัะผะธ ะธ ัะตัะตะฝะธั ะบะพะฝัะปะธะบัะฝัั ัะธััะฐัะธะน. โ ะะฟัั ัะฐะฑะพัั ั ะธะฝััััะผะตะฝัะฐะผะธ ะผะพะฝะธัะพัะธะฝะณะฐ ัะฟะพะผะธะฝะฐะฝะธะน. โ ะัะฐะผะพัะฝัะน ะฟะธััะผะตะฝะฝัะน ััััะบะธะน ะธ ะฐะฝะณะปะธะนัะบะธะน. โ ะะฐะฒัะบะธ ะฟะพะดะณะพัะพะฒะบะธ ะฐะฝะฐะปะธัะธัะตัะบะพะน ะพััััะฝะพััะธ. โ ะญะผะฟะฐัะธั, ัััะตััะพัััะพะนัะธะฒะพััั ะธ ะบะปะธะตะฝัะพะพัะธะตะฝัะธัะพะฒะฐะฝะฝะพััั. โ ะกะฐะผะพััะพััะตะปัะฝะพััั, ะฟัะพะฐะบัะธะฒะฝะพััั ะธ ัะพะฑะปัะดะตะฝะธะต SLA. โ ะัะปะธัะฝัะต ะบะพะผะผัะฝะธะบะฐัะธะฒะฝัะต ะฝะฐะฒัะบะธ.
ะัะดะตั ะฟะปััะพะผ โ ะะฟัั ัะฐะฑะพัั ั Tier-1/Tier-2 ััะฝะบะฐะผะธ. โ ะกะพะฑััะฒะตะฝะฝัะต ะฟัะพะณัะตััะต Reddit-ะฐะบะบะฐัะฝัั ะธะปะธ ะฐะบะบะฐัะฝัั ะฝะฐ ะฟัะพัะธะปัะฝัั ัะพััะผะฐั . โ ะะพะฝะธะผะฐะฝะธะต SEO/Digital PR ะธ ะฒะปะธัะฝะธั ะพัะทัะฒะพะฒ ะฝะฐ ะบะพะฝะฒะตััะธั.
๐ ะั ะฟัะตะดะปะฐะณะฐะตะผ โ Remote ะธะปะธ ะพัะธัะฝัะน ัะพัะผะฐั. โ ะะธะฑะบะพะต ะฝะฐัะฐะปะพ ัะฐะฑะพัะตะณะพ ะดะฝั. โ ะะฑััะตะฝะธะต ะธ ะฑัะดะถะตั ะฝะฐ ัะฐะทะฒะธัะธะต. โ ะะพะฝััั ะบะพ ะดะฝั ัะพะถะดะตะฝะธั ะธ ะฟัะธ ัะพะถะดะตะฝะธะธ ัะตะฑัะฝะบะฐ. โ ะะพัะฟะพัะฐัะธะฒะฝัั ะพะฝะปะฐะนะฝ-ะฑะธะฑะปะธะพัะตะบั.
We compare skills, grade, work format and salary
Most often 1,310 to 2,260
โ Experience in ORM/Community Management, preferably in iGaming (Casino, Betting, Affiliate) โ Skills in user communication and conflict resolution โ Experience with mention monitoring tools โ Fluent written Russian and English โ Skills in preparing analytical reports โ Empathy, stress resistance, and customer focus โ Independence, proactivity, and adherence to SLA โ Excellent communication skills
โ Experience with Reddit and gambling platforms (AskGamblers, Casino Guru, etc.) will be an advantage โ Experience working with Tier-1/Tier-2 markets โ Own warmed-up Reddit accounts or accounts on industry forums โ Understanding of SEO/Digital PR and the impact of reviews on conversion
๐ Location: Remote ๐ Format: Full-time, 5/2
โ Remote or office format โ Flexible start to the workday โ Training and development budget โ Bonuses for birthdays and upon the birth of a child โ Corporate online library
