Process Technologist (Development)

You will:

• develop regulations, instructions, templates based on the requirements of the IT process owner
• implement and monitor the adoption of IT processes
• collect and analyze the digital footprint of IT process participants
• analyze and resolve problems in the operational activities of IT processes
• develop and monitor compliance with IT process metrics
• audit the execution of regulatory requirements by IT process participants
• develop requirements for IT process automation
• functional testing of IT process automation
• inform participants about changes in IT processes
• conduct training
• collect feedback from IT process participants

We expect you to have:

• knowledge of ITSM concepts and principles
• knowledge of ITIL, COBIT best practices and process methodologies
• knowledge of ITSM system architecture and tools
• knowledge of the software development lifecycle and methodologies
• ability to develop training materials and conduct training
• skill in developing IT process diagrams in BPMN notation, methodological documentation, functional requirements
• skill in functional testing of automation tools
• skill in collecting and analyzing digital data
• skill in developing IT process reporting
• skill in auditing and surveying IT processes

We offer:

• competitive remuneration (discussed based on interview results)
• hybrid or remote work is possible
• official employment in accordance with the Labor Code of the Russian Federation
• work location: modern office at Mashinnaya St., 44/1
• professional training programs at the company's expense
• corporate voluntary medical insurance program
• corporate mobile communication