ITCOM is a large IT holding company with state accreditation and federal-level expertise.

We are creating a digital service ecosystem for businesses, trusted by thousands of companies across Russia. Working with us means being at the center of the country's digitalization.

Our key areas of focus:

• Digital Trust: Our own accredited Certification Authority. We issue electronic signatures for any task — from tenders to public services.
• Electronic Document Management: Official operator of EDMS and a trusted node of the Federal Tax Service (FNS). We make businesses "paperless".
• Information Security: We protect data under licenses from the FSB and FSTEC. We conduct audits and system certifications for the financial sector.
• Education and Expertise: Our Academy offers training in over 150 fields, and our expert center conducts complex non-state expertise of documentation.

Why choose us: We combine a powerful state foundation (licenses from the Ministry of Transport, FNS, FSB) with the drive of a modern IT team.

The company also supplies 1C software and all necessary equipment for cash registers.

We are a stable company with an excellent reputation, and we are now looking for a colleague to strengthen our consulting team. We have no high turnover or overtime, but we do have interesting retail automation projects and real support at all stages.

Scope of Responsibility/Functions:

1. Presale and Customer Interaction

• Participation in presale activities: conducting initial negotiations, performing audits, writing technical specifications, estimating effort, defending commercial proposals (CPs);
• Building long-term partnerships with key client stakeholders;
• Managing customer expectations, regularly collecting feedback, and preventing customer churn;
• Acting as the highest point of escalation for complex or conflict situations on projects;

2. Project Management and Administration

• Organizing the simultaneous management of an automation project portfolio for various clients (from small businesses to large corporations);
• Monitoring SLA compliance during implementation and subsequent support stages;
• Controlling development quality;
• Ensuring timely signing of work completion certificates;

3. Resource and Team Management

• Forming and developing the team (consultants, implementers, developers, engineers): conducting appraisals, recruiting, mentoring;
• Resource management: prompt reallocation of specialists between projects for different clients to minimize downtime;
• Implementing and monitoring compliance with regulations, as well as assessing the performance of each specialist.

Our Expectations:

Professional Knowledge:

• At least 3 years of experience managing an IT project portfolio in an IT franchise, IT consulting, or with a system integrator;
• Skills in conducting commercial negotiations at the executive level;
• Financial planning experience: calculating project costs, budgeting, monitoring profitability, and working with KPIs/SLA;
• Deep knowledge of the architecture and capabilities of flagship 1C:ERP (knowledge of 1C:UH, KA, ZUP will be an advantage);
• Understanding of 1C system integration principles with external software;
• Experience in auditing and quality control of code/technical specifications: understanding of "1C" firm development standards, knowledge of project documentation management methodology;
• Proficiency in project automation tools: in our case, Jira;
• Professional certifications (will be an advantage).

Personal Qualities:

• Strong facilitation and negotiation skills;
• Ability to translate business "pain points" and emotional requirements into understandable technical language;
• Ability to say "no" to clients in a timely manner without losing loyalty and to define project boundaries;
• Ability to lead a team of IT specialists, motivating them during periods of high project load and "peak" releases;
• Ability to step away from operational micromanagement to address strategic departmental goals;
• Ability to remain calm, focused, and productive under tight deadlines, staff shortages, or simultaneous escalations from multiple clients;
• Readiness to quickly reconfigure processes, change priorities, and reallocate resources as project conditions change.

What we offer (besides stability):

• Compensation: Fixed salary of 120,000 RUB net + monthly/quarterly bonuses based on departmental performance (percentage of project profitability + SLA achievement). The realistic average income for a manager in this position is from 220,000 RUB;
• Work Format: Flexible hybrid (combination of remote work and office/client meetings);
• Development: company-paid professional training and certification (1C, PMI, Agile);
• Stability: official employment, modern work equipment, and benefits for IT company employees;
• Atmosphere: we have understanding management and a team that always has your back. We not only work together but also have great fun.