Responsibilities

• Have in-depth knowledge of the company’s products and be ready to answer any customer questions, upsell;
• Respond promptly and accurately to customer inquiries via phone, email, or chat;
• Identify customer needs and provide them with helpful and relevant information;
• Perform cross sales of our products during the conversation with the customer;
• Ensure a high level of customer satisfaction with products, services, and features;
• Address and resolve customer complaints efficiently;
• Collaborate and coordinate with colleagues when necessary;
• Process orders, forms, and various requests;
• Maintain a positive, empathetic, and professional attitude toward customers at all times;
• Handle “lost and found” items effectively.

Work schedule

• Around 210-hour work month, shift schedule.
• Shifts: 8 -10 hrs (Night or Day shifts)
• We provide 24/7 Customer support to our clients (3 different shifts according to GMT +3 timezone)
• Fully remote work (excluding the sanctioned countries).

Contract details

• A temporary contract until April 20, 2027. The possibility of extending the contract will be discussed one month before the end of the temporary contract, no later than March 20, 2027.
• The first month focused on training and learning;
• From the second month onward, performance will be evaluated based on KPI metrics.

Salary Range

• 1 month of paid training that will help you to know everything about the company
• 700 EUR/monthly during the training and probationary period (1st month);
• Starting from the 2nd month, you will have individual KPIs based on the speed of response, ticket resolution, etc., which will allow you to earn not less than 1500 EUR/month

Selection process

1. Group interview;
2. Competency-based