Nice to have

• Understanding of crypto payments and on-ramp solutions
• Experience with Responsible Gaming and compliance processes
• User-level knowledge of BI tools such as Tableau, Looker, or Power BI
• Experience in crisis communications and working with review platforms

Responsibilities:

• Take full ownership of the GEO’s P&L and overall market performance, reporting directly to the CEO/COO
• Build and scale the brand presence within the target market, either from scratch or by improving an existing setup
• Manage and coordinate local operations across traffic acquisition, product localization, payments, CRM, VIP, support, partnerships, and reputation management
• Conduct audits of core metrics, domains, payment infrastructure, affiliate setup, and operational processes
• Drive user acquisition activities with a strong focus on affiliate traffic and FTD growth targets
• Oversee CRM and retention initiatives, including reactivation campaigns and local communication channels
• Develop and manage VIP programs with a focus on increasing GGR contribution from VIP players
• Ensure customer support performance meets agreed SLA, FRT, CSAT, and FCR targets
• Coordinate local partnerships, influencer collaborations, media plans, and brand positioning activities
• Build, onboard, and manage local teams while monitoring operational efficiency and employee engagement
• Monitor market competition and prepare regular competitive intelligence reports
• Lead reputation management activities, including review platform monitoring and crisis response coordination
• Work closely with HQ functions including Product, CRM, Finance, Legal, and Tech teams
• Track and optimise key business KPIs including FTD, LTV/CAC, retention, NGR, VIP share, payment uptime, support CSAT, and brand sentiment

What's in it for you:

• Direct collaboration with the CEO/COO and fast decision-making processes
• Full ownership of the GEO, including P&L, team, and strategic direction
• Dedicated budgets for affiliates, influencers, and infrastructure with a high level of autonomy
• Support from experienced central office teams across Product, CRM, Finance, Legal, and Tech
• Transparent KPIs and clearly structured growth phases
• Fully remote setup with a flexible schedule