Job Title: Operations & Support Specialist
Company: Fintech project (HaaS Platform partner)
Work Format: Remote
Salary: $2,000 – $2,800 (USD)
An innovative fintech project, an aggregator of cross-border QR payments connecting CIS digital wallets with Southeast Asian payment networks, is seeking a responsible specialist to manage settlement chains and incidents. We are building the company based on an AI-augmented model: routine processes are handled by AI agents, and humans make critical decisions where accuracy and responsibility are crucial.
Responsibilities:
- Manage the Settlement cycle: conduct multi-stage payment chains, process transaction registers, and record currency exchange rates within strict timeframes (main focus until 14:00 MSK).
- Control liquidity: daily monitor account positions (float monitoring) and maintain reporting in the Settlement Tracker.
- Provide technical support: monitor transaction dashboards and partner API status in real-time (Bangkok working hours).
- Manage incidents: identify failures (504 timeouts, 4xx/5xx errors), classify them, and coordinate their resolution with partner technical teams.
- Perform Reconciliation: investigate payment discrepancies and prepare reports on system bugs for the development team.
Candidate Requirements:
- Fluent in Russian and English (mandatory).
- At least 2 years of experience in fintech: payment systems, settlement, treasury, or bank back-office.
- Technical literacy: understanding of HTTP error codes (4xx, 5xx) and basic API logs.
- Experience with USDT (on-chain transactions, hash verification, TRC20/ERC20 networks).
- High level of autonomy and discipline in meeting daily deadlines.
Advantageous Skills:
- Experience with Southeast Asian payment infrastructure (e.g., PromptPay).
- Skills in using monitoring tools (e.g., Grafana).
- Experience interacting with crypto OTC desks.
- Experience working in startups with a high degree of multitasking.
What We Offer:
- Opportunity to lead one of the directions (Operations or Support) as the company scales.
- Work in a team enhanced by modern AI technologies.
- Fixed payment in USD and participation in the development of an already launched product.
- Remote work format with the possibility of being located anywhere in the world, consistent with the work schedule.
