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Looking for a strong candidate for the role of Head of Client Service Quality Control (QA) at Uzum Market 🚀
📍 What's important: — experience building or rebuilding a quality control function from scratch — understanding of metrics (CSAT, SLA, FCR) and the ability to influence them — implementation of standards, checklists, QA processes — work with contact centers and client service
📍 Role's task: — build a manageable quality system — connect metrics to real customer problems — influence processes and product through quality
📍 Format: Tashkent, office / hybrid
If you or someone in your circle is relevant — I'll be happy to chat 🙌 Write in private messages or share recommendations
Uzum Market
Tashkent, Uzbekistan5 months ago
Grade
Head
Work Format
Hybrid
Employment
Full-time
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