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3 days ago
Grade
Head
Work format
Remote
English level
B1, intermediate
An email or a Telegram message to the recruiter
Vacancy: Head of Customer Support | iGaming| Tier 1 🎰️️️️️️ 🔥️️️️️️
We are looking for an experienced Head of Customer Support to lead and scale support operations at our fast-growing iGaming startup. Founded by industry professionals with deep domain expertise and strong networks, we are positioned for rapid growth and looking for a strong leader to shape our customer experience.
• Recruit, onboard, mentor, and build a high-performing 24/7 support team • Establish operational workflows, quality standards, and service desk processes to optimize ticket handling, response times, and CSAT scores • Oversee support platforms, software, and ticketing systems to drive efficiency • Track key performance metrics, build analytical reports, and deliver actionable insights to leadership • Partner with internal teams to continuously refine the overall player journey and communication quality
📊 Required Experience: • Proven track record in a similar leadership role within the iGaming sector • Strong understanding of Tier-1 iGaming markets and customer dynamics • Exceptional team management, organizational, and strategic planning skills • Ability to analyze metrics, build reports, and make data-informed decisions • English proficiency at B1+ or higher. Ukrainian - fluent
• Work in an international Tier-1 iGaming environment • Remote format with flexible schedule • Competitive compensation and performance bonuses • Opportunity to shape global marketing strategy and scale a Tier-1 product
Vacancy: Head of Customer Support | iGaming| Tier 1 🎰️️️️️️ 🔥️️️️️️
We are looking for an experienced Head of Customer Support to lead and scale support operations at our fast-growing iGaming startup. Founded by industry professionals with deep domain expertise and strong networks, we are positioned for rapid growth and looking for a strong leader to shape our customer experience.
🌐 Responsibilities:
• Recruit, onboard, mentor, and build a high-performing 24/7 support team. • Establish operational workflows, quality standards, and service desk processes to optimize ticket handling, response times, and CSAT scores. • Oversee support platforms, software, and ticketing systems to drive efficiency. • Track key performance metrics, build analytical reports, and deliver actionable insights to leadership. • Partner with internal teams to continuously refine the overall player journey and communication quality.
📊 Required Experience: • Proven track record in a similar leadership role within the iGaming sector. • Strong understanding of Tier-1 iGaming markets and customer dynamics. • Exceptional team management, organizational, and strategic planning skills. • Ability to analyze metrics, build reports, and make data-informed decisions. • English proficiency at B1+ or higher. Ukrainian - fluent.
🤝 Why Join:
• Work in an international Tier-1 iGaming environment. • Remote format with flexible schedule. • Competitive compensation and performance bonuses. • Opportunity to shape global marketing strategy and scale a Tier-1 product.
💌 Drop your CV on Telegram
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