CRM / Player Support Manager

We are expanding our team and looking for CRM / Player Support Managers who will be responsible for initial user support in Telegram, assisting with payment and bonus inquiries, and escalating VIP and High-Roller players to Retention Managers.

🎯 Main Responsibilities • Handle incoming user inquiries via the Telegram bot. • Advise players on platform rules, promocode activation, bonuses, and account top-ups. • Assist users with deposit and withdrawal queries. • Monitor technical delays from payment systems and help resolve arising issues. • Timely escalate inquiries from VIP players and High-Rollers to Retention Managers. • Record inquiries and communication outcomes in the CRM and ticketing system. • Monitor the status of inquiries and ensure users receive responses and solutions within established deadlines.

👤 Candidate Profile • Experience in Customer Support, Player Support, CRM Support, or a similar role will be an advantage. • Proficient written communication skills and the ability to explain information clearly. • Attention to detail and responsibility when handling user inquiries. • Ability to quickly navigate requests and set priorities. • Willingness to handle a large volume of similar inquiries without compromising quality. • Ability to remain calm in challenging dialogues and communicate professionally with users. • Basic skills in working with CRM, ticketing systems, and Telegram. • Willingness to adhere to service quality standards and performance indicators.

💰 Conditions • Remote work format. • Opportunity for professional development in CRM and Retention.