Principal Consultant - ServiceNow (m/w/d)

What you will focus on:

• ServiceNow Strategic Architecture: You act as the lead architect and strategic advisor, translating business strategies into scalable, secure, and robust ServiceNow target architectures, roadmaps, and technical solutions.
• Corporate Transformation: You support international clients in transforming their IT and corporate service processes and manage complex, multi-module ServiceNow initiatives from conception to continuous optimization.
• Trusted Advisor & C-Level: You are the central functional and technical point of contact for our clients, moderate workshops on requirements, processes, gap analysis, and solution architectures, and communicate confidently at the C-level.
• Implementation & Quality: You are responsible for the functional and technical quality of complex client projects and ensure sustainable implementation through clear architectural principles, quality assurance, and best practices.
• Solutions & Presales: You support presales activities through solution design, technical demonstrations, cost estimation, architectural concepts, and contributions to RFPs and proposal processes.
• Leadership & Thought Leadership: You manage and mentor senior and junior consultants, develop standards, methods, and reusable assets, and strengthen our ServiceNow community through knowledge transfer and thought leadership.

What you bring with you:

• Experience: You have at least nine years of experience in consulting or IT services, with at least five years focused specifically on ServiceNow.
• Enterprise ServiceNow: You have proven experience in leading large, complex, and multi-module ServiceNow implementations.
• Architecture & Platform: You possess deep knowledge of the ServiceNow ecosystem, platform architecture, design, data modeling, integrations, and technical implementation.
• ServiceNow Certifications: You hold the ServiceNow Certified System Administrator certification, plus at least one Certified Implementation Specialist certification, such as CIS-ITSM or CIS-ITOM.
• Technical Expertise: You have in-depth knowledge of JavaScript, Glide API, and web services like REST or SOAP, and can technically assess complex integration and platform requirements.
• Processes & Implementation: You are proficient in process modeling, process optimization, and translating functional requirements into technical solutions, with experience in agile methods like Scrum or Kanban.
• Communication & Languages: You can convey technical and strategic interrelationships to the relevant audience and have very good German and English language skills.

Desirable:

• Multi-Module Expertise: In-depth knowledge in several ServiceNow areas such as ITSM, ITOM, CMDB, CSDM, GRC, HRSD, CSM, or Asset Management.
• Presales & Solution Design: Experience in presales, solution design, RFPs, and complex proposal processes.
• Leadership: Enjoy functionally leading consultants, transferring knowledge, and developing teams through coaching and quality assurance.
• Strategic Personality: Strong consulting, forward-thinking, and self-reliant work ethic with an ownership mentality, high quality standards, and a strong team orientation.

Contact our recruiting team With our open corporate culture, we place great importance on enabling people to apply, even if they don't meet all the specific requirements of the job. We are convinced that everyone can reach their full potential with our support and in a motivated team.

Important notes on your application:

• Application process: Please apply exclusively directly via the button in the job description. Applications received by email unfortunately cannot be considered and will be deleted without response for data privacy reasons.
• Contact for questions: Do you have questions about the vacancy or the process? Feel free to contact Ahmet from our recruiting team! This email address is for candidate inquiries only recruiter contact

We look forward to receiving your application! Your Recruiting Team – Devoteam Germany

Note for headhunters and recruitment agencies: Unsolicited profiles from headhunters or agencies are not welcome and will be deleted without comment. Submission of documents does not create any entitlement to brokerage fees or other remuneration.

We promote your personal growth, mutual success, and new innovations. We are an AI-powered technology consulting company specializing in cloud platforms, cybersecurity, data, and artificial intelligence. With over 11,000 technology architects in over 25 countries, we support companies in their sustainable digital transformation. In Germany, more than 2,000 clients already rely on our expertise. We work closely with leading platform partners such as AWS, Google Cloud, Microsoft, ServiceNow, and SAP. Here, technological excellence combines with a strong human culture – together we achieve measurable success for our clients.

What awaits you:

• Modern offices in prime locations in Munich and Frankfurt
• Flexible hybrid work model with the possibility to individually adapt your working hours to your needs
• Our Devoteam Academy offers a wide range of certified training courses and language courses
• International career development opportunities within Devoteam
• Parties and team events for regular exchange and fun with colleagues
• Employee bonuses for referring new employees
• State-of-the-art IT equipment – choose your preferred product from a variety of options
• Corporate benefits with a wide selection of offers for almost every area
• JobRad offer with attractive tax advantages for you
• 30 days of vacation – Take a break from work with your well-deserved 30 days of vacation per year
• Workation – Experience a Workation of up to 30 days while working from the most beautiful corners of Europe (EU)