Hello!
Once upon a time, YCLIENTS was just a bold idea. Today, it's a platform used by millions: to book a haircut, massage, or yoga session, and to manage their business easily, quickly, and without a headache.
We are the leader in the market for online booking and automation for the beauty and services industry, and we've been helping businesses grow and develop for 16 years.
The YCLIENTS communication platform team is looking for a product designer who can work not only with the functional aspects of communication but also with its emotional effect: considering the context, content, tone, and timing of interaction.
We develop services through which businesses interact with their clients: sending notifications and pushes, communicating via messengers, receiving feedback, and managing communication channels. We aim not just to deliver messages, but to help businesses build genuine and long-term relationships with their clients.
Responsibilities
- Design B2B and B2C scenarios for web, mobile applications, and messengers;
- Develop business-to-client communication through notifications, pushes, a unified chat, reviews, and other channels;
- Design the communication experience across the entire customer journey — before, during, and after the visit;
- Integrate different channels and touchpoints into a coherent user scenario;
- Create solutions that help businesses build trust and maintain long-term relationships with clients;
- Consider not only functionality but also the communication context: message content, tone, frequency, channel, and sending time;
- Participate in discovery: research problems, formulate hypotheses, and develop solution options;
- Analyze current scenarios and propose product improvements;
- Quickly create prototypes and test solutions with users;
- Work with product metrics and evaluate results after launch;
- Synchronize with product managers, analysts, and developers.
Requirements
- At least 2 years of experience in a similar role with B2B products;
- Strong knowledge of platform guidelines (iOS / Android / Web);
- A strong portfolio with real-world cases and explanations of how your solutions impacted the product;
- Ability to delve into the core of a problem, research user needs, and find solutions at the intersection of usability and development;
- Understanding of how interface, text, channel, and communication timing affect product perception and the relationship between business and client;
- Ability to work through the entire task lifecycle: from research and hypothesis to launch and result analysis;
- Ability to think strategically and form product-level UX solutions;
- Ability to discuss and challenge product solutions, not just implement ready-made requirements.
Conditions
- Transparent and competitive salary, employment according to the Labor Code of the Russian Federation;
- Hybrid schedule: work two days a week in the office, the rest from wherever you prefer;
- Work equipment provided;
- Voluntary medical insurance and access to a corporate psychologist service after successful completion of the probationary period;
- Breakfasts on Mondays, fruits and sweets on Thursdays, pizza and rolls on Fridays;
- Corporate discount program BestBenefits for all occasions;
- Young team, informal communication ('ты' form);
- Internal currency that can be accumulated to receive unique merchandise.
