Company: "Lotsia" IT Company
Location: Nizhny Novgorod
Employment: Full-time
Qualification: Senior
Specialization: Data Center Engineer
Responsibilities:
- organizing shift handovers and transfers, distributing tasks among duty engineers;
- monitoring timely completion of requests and SLA adherence during the shift;
- prioritizing incidents and tasks, coordinating personnel actions during emergencies and abnormal situations. Escalating complex and critical incidents to the supervisor;
- monitoring SLA adherence for requests and incidents during the shift;
- interacting with related departments and contracting organizations on operational issues, supervising contractor work in accordance with regulations;
- monitoring the maintenance of shift logs, reports, and accounting documentation;
- mentoring: conducting briefings, practical training, and evaluating the performance of duty engineers;
- overseeing the general condition, organization, and support of the company's center – server rooms, cross-connect rooms, and technical premises (machine rooms, MDA, ENI, UPS and climate control equipment rooms);
- receiving, initial testing, and verifying equipment functionality before commissioning;
- planning equipment placement in racks considering power supply, air conditioning, floor load capacity, and equipment specifics;
- performing assembly, installation/dismantling, and cabling of engineering equipment, network equipment, as well as server and storage systems (SAN/NAS);
- laying, labeling, cross-connecting/de-cross-connecting of connections, maintaining the electronic structured cabling system (SCS) log;
- monitoring the Center's engineering infrastructure, tracking and recording incidents, accidents, and planned work;
- monitoring energy efficiency metrics (PUE) and proposing measures for their improvement;
- managing the incident lifecycle: classification, escalation, tracking to closure, preparing reports;
- investigating incidents, resolving accidents, and minimizing their consequences;
- analyzing recurring incidents and preparing proposals for their prevention;
- participating in the planning and execution of planned works, updating regulations, checklists, and operational schemes;
- interacting with the Center's client representatives on equipment placement and operation issues;
- organizing access for client representatives to the facility, escorting work;
- interacting with equipment vendors and manufacturers on warranty and service maintenance issues (calling engineers);
- maintaining records of IT equipment movement, conducting inventory counts;
- preparing shift reports on incidents, accidents, request fulfillment, and personnel workload;
- participating in projects for the development and optimization of the Center's IT infrastructure.
What we expect from you:
- experience in IT support, operation of Data Centers;
- basic knowledge in budgeting, project management;
- experience interacting with vendors and regulatory authorities;
- experience developing regulations and instructions;
- experience in personnel management, motivation, training;
- electrical safety group certification (not lower than III, preferably IV) up to 1000 V is mandatory;
- experience with monitoring systems (MasterScada, Zabbix);
- experience working with ticketing systems, understanding of SLAs;
- understanding of Data Center engineering systems: power supply, UPS, air conditioning, SCS, fire safety, low-voltage systems;
- server administration and configuration, knowledge of IT infrastructure;
- knowledge of server, network equipment, and storage systems (SAN/NAS);
- working with engineering diagrams;
- infrastructure monitoring, incident investigation, accident resolution;
- analytical thinking, data analysis, ability to identify the main points in the information flow;
- business communication, negotiation skills;
- organizational skills;
- stress resistance;
- ability to assess risks and propose multiple solutions.
Conditions:
5/2 schedule (from 9:00 to 18:00), in the office, address: Nizhny Novgorod, Lenin Ave., 88
