Company: IT Company "Lotsia"
Location: Nizhny Novgorod
Employment: Full-time
Qualification: Senior
Specialization: Data Center Engineer
Responsibilities:
- Organizing shift handover and takeover, distributing tasks among duty engineers;
- Monitoring timely completion of requests and SLA adherence during the shift;
- Prioritizing incidents and tasks, coordinating personnel actions during emergencies and abnormal situations. Escalating complex and critical incidents to management;
- Monitoring SLA compliance for requests and incidents during the shift;
- Interacting with adjacent departments and contractors on operational issues, overseeing contractor work in accordance with regulations;
- Monitoring the maintenance of shift logs, reports, and accounting documentation;
- Mentoring: conducting briefings, practical training, and evaluating the performance of duty engineers;
- Overseeing the general condition, organization, and support of the company's center – server rooms, patching rooms, and technical premises (machine halls, MDA, ENI, UPS and climate control equipment rooms);
- Receiving, initial testing, and verifying equipment functionality before commissioning;
- Planning equipment placement in racks, considering power supply, air conditioning, floor load capacity, and equipment specifics;
- Performing assembly, installation/dismantling, and cabling of engineering equipment, network equipment, as well as server and storage equipment (SХД);
- Laying, labeling, cross-connecting/de-cross-connecting of connections, maintaining an electronic structured cabling system (SKS) log;
- Monitoring the Center's engineering infrastructure, tracking and recording incidents, accidents, and planned maintenance;
- Monitoring energy efficiency metrics (PUE) and proposing measures for their improvement;
- Managing the incident lifecycle: classification, escalation, tracking to closure, preparing reports;
- Investigating incidents, eliminating accidents, and minimizing their consequences;
- Analyzing recurring incidents and preparing proposals for their prevention;
- Participating in the planning and execution of scheduled maintenance, updating regulations, checklists, and operational schemes;
- Interacting with the Center's client representatives on equipment placement and operation issues;
- Organizing access for client representatives to the facility, escorting work;
- Interacting with equipment vendors and manufacturers on warranty and service maintenance issues (calling engineers);
- Tracking IT equipment movement, conducting inventory;
- Preparing shift reports on incidents, accidents, request fulfillment, and personnel workload;
- Participating in projects for the development and optimization of the Center's IT infrastructure.
What we expect from you:
- Experience in IT support, data center operations, Data Centers;
- Basic knowledge in budgeting, project management;
- Experience interacting with vendors and regulatory bodies;
- Experience in developing regulations and instructions;
- Personnel management, motivation, training experience;
- Electrical safety group certification (not lower than III, preferably IV) up to 1000 V is mandatory;
- Experience with monitoring systems (MasterScada, Zabbix);
- Experience with ticketing systems, understanding of SLA;
- Understanding of data center engineering systems: power supply, UPS, air conditioning, SKS, fire safety, low-voltage systems;
- Server administration and configuration, knowledge of IT infrastructure;
- Knowledge of server, network equipment, and storage systems (SХД);
- Working with engineering diagrams;
- Infrastructure monitoring, incident investigation, accident resolution;
- Analytical thinking, data analysis, ability to identify key information in the information flow;
- Business communication, negotiation skills;
- Organizational skills;
- Stress resistance;
- Ability to assess risks and propose multiple solutions.
Conditions:
5/2 schedule (from 9:00 to 18:00), in the office, address: Nizhny Novgorod, Lenin Ave., 88
