We are looking for a QC Manager / Quality Control Manager (iGaming)

We are looking for a specialist who will build a quality control process for communications within the Support and VIP Departments (team of 8 employees).

What you will do: • evaluate calls and correspondence; • develop and enhance quality scorecards; • analyze communication quality and prepare recommendations; • use AI for analyzing multilingual dialogues; • prepare monthly reports on employee performance quality.

Requirements: ✔ experience in QC/QA/Quality Control; ✔ experience in evaluating customer communications; ✔ fluent English; ✔ analytical thinking; ✔ experience with AI tools will be an advantage.

➕ Knowledge of German is desirable.