#jun #vacancy #remotework #support

Chat Support Specialist / Junior Support Specialist

Part-time, Remote, Side Hustle

Hello! We are Aspirity Solution, a development studio that has been creating web and mobile applications, no-code solutions, and AI agents for clients from various industries for over 10 years. We are currently looking for a Chat Support Specialist for part-time employment. This is a great option for those who want to start a career in IT, develop in technical support, and gradually immerse themselves in working with logs, user requests, and interaction with the development team.

Your responsibilities will include:

• Responding to user messages in chats.
• Analyzing requests and documenting the essence of the problem.
• If possible, viewing logs and monitoring systems, for example, in Grafana.
• Forwarding tasks and bugs to the development team.
• Clarifying details with users and the team if there is insufficient information.
• Ensuring that requests are not lost and are processed correctly.

What's important:

• Proficient written communication.
• Attention to detail.
• Proactiveness: it's important not just to wait for instructions, but to independently understand the situation.
• Desire to learn and grow in IT support.
• A basic understanding of technical processes will be a plus.
• Experience with Grafana, logs, or monitoring will be an advantage, but not mandatory — the main thing is the desire to understand.

Conditions:

• Remote work format.

• Part-time employment, not full-time.

• Estimated workload: 3–5 hours per day.

• Must be available during the window from 9:00 to 21:00 Moscow time.

• User messages do not come in frequently: there may be days with low load or no requests at all.

• Hourly pay.

• Up to 50,000 ₽ net per month.

• Suitable for starting a career in IT.

Who this role is suitable for This position is suitable for someone who wants to gain their first or initial experience in IT, learn to work with user requests, logs, and the development team. It's important to be responsible, attentive, and ready to independently delve into tasks.