Team Lead Online Reputation Management

We are looking for an experienced ORM Team Lead / Senior ORM Specialist for a full-scale reputation management role in the financial & trading niche.

This vacancy is open for Russian-speaking candidates with a good command of English for work on international platforms.

Responsibilities:

— Develop and manage a complete ORM strategy: monitoring, response management, and proactive reputation building;

— Lead and coordinate a team of ORM specialists: task management, prioritisation, quality control, and feedback;

— Build internal processes from scratch: SOPs, response templates, communication standards, and guidelines;

— Coordinate with PR, SMM, support, legal, and SEO teams to maintain a unified brand voice;

— Monitor brand mentions across social media, forums, review platforms, media outlets, Reddit, Twitter/X, and other external communities;

— Handle negative reviews, crisis communications, and reputation attacks;

— Work with SERM: manage branded search results, promote positive content, and suppress harmful search visibility;

— Prepare reports on sentiment trends, threats, and reputation performance.

Requirements:

— 3+ years of experience in ORM / reputation management;

— Experience as a Team Lead or Senior ORM specialist;

— Strong understanding of the financial/trading niche and reputational risks;

— Hands-on experience with SERM and review platforms;

— Experience with Brand Analytics, YouScan, Mention, Medialog, or similar tools;

— Experience building internal processes and documentation;

— Strong crisis communication and negative review handling skills;

— Fluent Russian and good written English (Intermediate+ minimum).

Soft Skills:

— Systematic thinking;

— Stress resilience and decision-making under pressure;

— Strong leadership and communication skills.

We offer:

Remote-first work environment within a distributed international team. The role with a strong focus on autonomy and results.

Contact: recruiter contact (Ольга)