We are looking for a CPO Platform for Operators (Department of Customer Service and Experience) at Wildberries&Russ.
The joint company Wildberries and Russ is an international technology company formed by the merger of two market leaders — IT company Wildberries and outdoor advertising operator Russ.
They are looking for a CPO to automate the workplace of a technical support operator.
What needs to be done:
- Build a unified platform (CRM + admin panels + integrations) that makes the operator as effective as possible
- Create a product development strategy for interfaces and back-office tools for all technical support services
- Implement a metric system (from initiation to release)
- Manage teams
- Develop the product
What experience and knowledge are needed:
- At least 3 years of management experience as CPO/Head of Product
- Experience in developing Call Center solutions, Service Desk, Help Desk, complex custom CRM systems, or ERP systems with a large number of operator users
- Knowledge of the product lifecycle (from research to scaling)
- Ability to work with metrics (set KPIs, track dynamics, adjust strategy)
- Cross-functional management skills
- Ability to negotiate with various stakeholders
- Knowledge of how to structure chaos and identify priority tasks
- Background: large companies with their own development (banks, telecom, marketplaces, providers)
Conditions:
- Training and development: language clubs, own corporate university, management skills development programs, and much more
- Employee well-being: corporate voluntary health insurance package with dental care, corporate sports, psychologist consultations, and additional benefits for an accredited IT company
- Many communities: speaker club, football, yoga, chess, etc.
- Care for families: we create conditions that make it easy to combine career and care for loved ones — from a flexible approach to large-scale projects for employees' children
- Discounts and partner programs: for education, insurance, purchases, and much more
- Comfortable work environment: free meals at the office, modern offices near metro stations, corporate equipment, and an employee portal
