Job Title: Operations & Support Specialist
Company: Fintech project (HaaS Platform partner)
Work Format: Remote
Salary: $2,000 – $2,800 (USD)
An innovative fintech project – an aggregator of cross-border QR payments connecting CIS digital wallets with Southeast Asian payment networks – is seeking a responsible specialist to manage settlement chains and incidents. We are building the company based on an AI-augmented model: routine processes are handled by AI agents, while humans make critical decisions where precision and responsibility are key.
What you will do:
- Manage the Settlement cycle: conduct multi-stage payment chains, process transaction registers, and record currency exchange rates within strict time windows (main focus by 14:00 MSK).
- Control liquidity: daily monitor account positions (float monitoring) and maintain reporting in the Settlement Tracker.
- Provide technical support: monitor transaction dashboards and the status of partner APIs in real-time (Bangkok working hours).
- Manage incidents: identify failures (504 timeouts, 4xx/5xx errors), classify them, and coordinate their resolution with partner technical teams.
- Perform Reconciliation: investigate payment discrepancies and prepare reports on system bugs for the development team.
What we expect from the candidate:
- Fluent Russian and English languages (mandatory).
- Minimum 2 years of experience in fintech: payment systems, settlement, treasury, or bank back-office.
- Technical literacy: understanding of HTTP error codes (4xx, 5xx) and basic API logs.
- Experience with USDT (on-chain transactions, hash verification, TRC20/ERC20 networks).
- High autonomy and discipline in meeting daily deadlines.
Will be a plus:
- Experience with Southeast Asian payment infrastructure (e.g., PromptPay).
- Experience with monitoring tools (e.g., Grafana).
- Experience interacting with crypto OTC desks.
- Experience in startups with a high degree of multitasking.
What we offer:
- Opportunity to lead one of the directions (Operations or Support) as the company scales.
- Work in a team enhanced by modern AI technologies.
- Fixed payment in USD and participation in the development of an already launched product.
- Remote work format with the possibility to be anywhere in the world, consistent with the work schedule.
If you have at least 2 years of fintech experience, have worked with settlement/reconciliation, have investigated payment failures (API, errors), and have basic crypto experience (USDT, TRC20/ERC20), please send a message or your CV.
📩 Telegram: recruiter contact
