Head of Operations / COO (Fintech / PSP & Crypto)

Format: Full-time, Remote

Responsibilities: • Build and regulate the company's operational processes: areas of responsibility, inter-team interaction procedures (Finance, Legal, Compliance, IT, Sales) and escalation chains. • Establish a regular management rhythm: conducting daily/weekly syncs, setting and controlling the execution of KPIs/OKRs. • Control the stability of fund flow and payment operations in conjunction with the finance team: reconciliation, settlements with providers and merchants, crypto-fiat liquidity balancing, reserves, and payouts. • Ensure operational resilience: develop regulations for responding to acquiring failures, payment delays, provider restrictions, and incidents. • Implement dashboards, end-to-end analytics, and reporting systems for timely identification of operational deviations. • Utilize AI tools and automation to reduce routine operations, generate regulations, and accelerate processes.

Requirements: • 4+ years of experience in senior operational positions (Head of Operations, COO, Operations Director) in large PSPs, high-risk fintech, payment gateways, or crypto wallets. • Deep understanding of payment infrastructure: cards, IBAN, wallets, processing, working with high-risk merchants and payment providers. • Practical experience with cryptocurrency flows (crypto flows, stablecoins, crypto/fiat reconciliation). • Strong hands-on background: readiness to personally delve into details at the initial stage, write regulations, and control execution. • Experience in building goal-setting systems and metrics (KPI/OKR), ability to link operational indicators with business P&L. • Experience in implementing AI tools and automation in operational activities. • English language — Upper-Intermediate / Fluent (working with international partners and team).

Conditions: • Remuneration during the probation period (2 months) in cryptocurrency (USDT); final terms and bonuses will be discussed after the interview. • Employment through the company's legal entities (Cyprus, Poland, Spain). • Real prospect of transitioning to the CEO position of the group based on the successful establishment of the operational structure.

Contact: recruiter contact