#vacancy #cyprus #office #limassol #retention #igaming

Retention Manager (iGaming) — Office (Limassol)

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📌 About the Role

We are looking for a Retention Manager who will be responsible for player retention, LTV growth, and long-term communication with the user base 🎯

This is a key role directly impacting revenue through segmentation, analytics, and lifecycle marketing 📊

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🚀 Responsibilities

📌 Develop and implement retention strategies (retention, reactivation, LTV growth) 👥 Create and manage dynamic user segments 📊 Analyze funnels (registration → deposit → repeat deposits → churn) 📈 Optimize conversions at all stages of the player lifecycle 📣 Launch and manage CRM campaigns (push / SMS / email / in-app) 🎁 Develop personalized offers and bonus mechanics 💎 Work with VIP and high-value segments 🧪 Conduct A/B tests and validate hypotheses 🔍 Identify growth opportunities based on player behavior 🤝 Collaborate with Product, Marketing, and Support teams

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🎓 Requirements

✔️ Experience in retention / CRM / lifecycle marketing ✔️ Experience in iGaming / betting is a big plus 🎰 ✔️ Understanding of key metrics: LTV, Retention Rate, ARPU, Churn, ROI ✔️ Experience with segmentation (including dynamic segments) ✔️ Ability to analyze funnels and identify bottlenecks ✔️ Hands-on experience with CRM systems (Customer.io, Salesforce, and similar) ✔️ Analytical thinking and a data-driven approach 📊 ✔️ English language — working level 🇬🇧

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⭐ Will be a plus

➕ Experience with bonus systems (FS, cashback, reload, VIP programs) ➕ Experience with multi-GEO projects (MENA / Asia) ➕ Knowledge of SQL / BI tools ➕ Experience with real-time triggers

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💰 Salary

💵 €2,500 – €4,000 net (take-home) 📌 Depends on experience and expertise

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🎁 Bonuses

📈 Performance bonus: +10–30% to salary Linked to key metrics:

📊 LTV growth 🔁 retention rate 💳 repeat deposits

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🏢 What we offer

🏢 Office-based work in Limassol ⚡ Direct impact on business results 🚀 Fast-paced environment with no bureaucracy 🌍 Work with international markets 📈 Opportunity for growth along with the product