Customer Support Specialist
What you’ll do
- Deliver exceptional customer support via phone, email, and chat, maintaining high standards of empathy, clarity, and professionalism
- Troubleshoot complex technical and procedural issues with speed and accuracy, escalating when appropriate
- Handle a high volume of inbound inquiries with excellent prioritization, time management, and attention to detail
- Engage in proactive outreach and thoughtful follow-up to prevent recurring issues and enhance customer satisfaction
- Contribute to knowledge base content and process improvement by identifying support trends and customer pain points
- Collaborate cross-functionally with product, operations, and engineering teams to provide feedback and improve the customer journey
What you bring
- 1+ years of customer support experience in a high-volume environment such as a contact center, SaaS platform, or startup
- Exceptional verbal and written communication skills with strong active listening and reading comprehension
- Proven ability to troubleshoot software and hardware issues using multiple platforms and tools
- High proficiency in multitasking and working across systems simultaneously without sacrificing accuracy
- Demonstrated resilience, self-management, and commitment to continuous learning and improvement
- An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes
Pay Transparency Disclosure
We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion.
On-target Earnings
Base Salary range (Nashville, TN) $16.83 — $21.16 USD
What We Offer
- A fast-paced and collaborative environment
- Learning and development allowance
- Competitive cash and equity compensation, and opportunity for advancement
- 100% medical, dental, and vision coverage
- Up to $25K reimbursement for fertility, adoption, and parental planning services
- Flexible PTO policy
- Monthly wellness stipend
- In-office hub locations and expectations to work from the office 3+ days a week, with in-office perks
- A relocation stipend may be available for those willing to relocate to a Checkr hub location
