Operations Manager for Partner Communications in Professional Communities and Social Media

Yandex Travel service helps you plan your vacation quickly from the comfort of your couch: find the best tickets, pay for them with a card, choose and book a hotel. The most important things for us are to love what we do and to think outside the box: we are not afraid to go beyond boundaries and discover something new every day.

We work with hotels around the world, simplify trip planning, and create a service that people love to use.

What tasks await you

Managing partner communications You will continuously monitor mentions of the service and inquiries in all communication channels (chats, social media), analyze them, identify key trends, and promptly respond to questions and issues, proposing effective solutions.

Product expertise and knowledge development You will need to systematically collect and update information about new product launches and updates, create and maintain a unified hub of up-to-date knowledge.

Developing partner relationships and improving the service You will organize the collection and systematization of feedback from partners (suggestions, complaints, wishes), and promptly forward feature requests and problematic cases to relevant departments to improve the service.

We expect that you

• Have worked in SMM or community management
• Are able to quickly learn new information and adapt to changes
• Are ready to make daily operational decisions based on a comprehensive assessment of factors and risks
• Can explain complex things in simple terms

Will be a plus

• Have worked in the travel or IT industry