Company: FC Rodina
Location: Moscow
Experience: 1 to 3 years
FC Rodina is a professional football club from Moscow, competing in the Russian Premier League in the 2026/2027 season. We are participants in the country's main football tournament.
We are looking for a specialist who will take care of the organizational and daily life matters of players and their families, help new players adapt to life in Moscow, and ensure a high level of personal service.
We need someone who can find solutions in non-standard situations, interact effectively with people and contractors, and bring tasks to completion.
Your responsibilities will include:
- Facilitating relocation and adaptation of players and their families: organizing housing search, interacting with realtors, coordinating moves and settling into a new place.
- Providing organizational support in document processing: coordinating visa applications, work permits, bank account openings, and driver's document processing in conjunction with specialized professionals.
- Assisting foreign players with adaptation: organizing language courses, interpreter services, facilitating the selection of schools and kindergartens for children.
- Resolving everyday household issues: organizing transportation, insurance, cleaning, repairs, interaction with utility services, and other services.
- Coordinating medical support for players' families: organizing appointments at clinics, interacting with medical institutions and insurance companies.
- Providing organizational support on match days: coordinating tickets for players' relatives and guests, meeting families at the stadium, and assisting with their stay.
- Interacting with club departments: coordinating organizational aspects of players' participation in charity events, media shoots, and meetings with club partners.
- Working with external contractors: finding reliable service providers, negotiating terms, monitoring deadlines, quality, and cost of provided services.
- Promptly resolving non-standard situations: organizing necessary assistance for urgent departures, domestic emergencies, and other unforeseen circumstances.
What we expect:
- Experience in personal service, concierge support, hospitality, relocation, or administrative support for VIP clients.
- Ability to independently organize task resolution: from receiving a request to controlling the result.
- Experience in interacting with contractors, conducting negotiations, agreeing on terms, and controlling service quality.
- English language proficiency from B2, enabling free communication with foreign players and resolution of organizational issues.
- Developed communication skills, diplomacy, tact, and the ability to find common ground with people from different cultures.
- Ability to handle multiple tasks simultaneously, set priorities, and react quickly to changes.
- High level of independence, responsibility, and attention to detail.
- Adherence to confidentiality and professional boundaries when working with personal information of players and their families.
- Willingness to resolve urgent issues outside standard working hours in a format agreed upon with the club.
What we offer:
- 5/2 work schedule, adapted to training sessions, match schedules, and the needs of the footballers;
- Work at two club locations: Arena Khimki stadium and the office near Mayakovskaya metro station;
- Official employment in accordance with the Labor Code of the Russian Federation;
- Salary to be discussed based on interview results;
- Discounts on branded merchandise in the club's official online store;
- Free tickets to team matches;
- Opportunity to become part of a professional football club and work directly with players and their families;
- Diverse tasks at the intersection of personal service, international communication, and the sports industry;
- Independence in task resolution and the ability to influence the quality of service for players.
Skill: Customer Relationship Management
