Company: MegaFon
Location: Moscow
Employment: Full-time
Qualification: Senior
Specialization: Business Analyst
What tasks need to be solved
- Be responsible for finding and analyzing the reasons for customer churn / retention in the database
- Evaluate the effect of projects related to churn reduction: potential effects and post-analysis after launch
- Create tools (dashboards/reports) for tracking KPIs
What is needed for this
- Analytical thinking: ability to structure information and identify patterns
- Willingness to work 5/2 in the office in Moscow (hybrid or remote work is possible in other regions)
- Working with data: confident SQL skills
- Visualization: experience with Power BI, Tableau, or similar tools
- Statistical analysis: basic knowledge of statistics and data analysis methods
- Programming: basic Python knowledge for data processing (desirable)
- Metrics: understanding of key product metrics and their interrelationships
- Documentation: ability to prepare technical specifications and analytical reports
- Communication skills: ability to clearly convey thoughts to the team and stakeholders
- Attention to detail: ability to notice small but important aspects
- Self-organization: ability to plan work and meet deadlines
- Proactiveness: initiative in finding solutions and improvements
- Critical thinking: ability to analyze information and make reasoned conclusions
- Stress resistance: working in a multitasking environment and under tight deadlines
- Learnability: willingness to learn new tools and methodologies
